This course introduces basic concepts, practices, tools, and techniques of quality management relating to management, services, and goods. Topics include concepts and approaches to total quality, implementation of total quality management (TQM), human aspects of TQM, continuous improvement, assessment, purchasing and quality standards ISO 9000 series.


45 credits of 100-level or higher coursework including BADM 102 and BADM 210; OR 6 NABU credits

Course Outlines

Effective Term
PDF Acrobat Adobe Reader Spring 2015 onwards