The international nature of tourism and hospitality means that cross-cultural understanding and effective communications is essential for success in the industry. This course develops a deep understanding of cultural norms for various groups, effective communication methods, conflict resolution and negotiation skills with employees, clients and customers from different cultures, and leadership and negotiation skills with communities in which tourism operations exist.
45 credits of 100-level or higher coursework
TOUR 326 is an approved Self and Society course for Cap Core requirements.
|Fall 2018 onwards|