In Case of Emergency

For all life-threatening situations, dial 911 first and then notify Campus Security at 604 984 1763.

Know what to do in an emergency on our campuses and learning locations.

Entrance of Birch Building

Students and employees are encouraged to familiarize themselves with the emergency procedures posted around campus in classrooms, offices and meeting rooms.

Where you are located on campus will be able to determine your designated assembly area in case of emergencies.

Download the CapU Safe App for 24/7 campus alerts and make sure you are familiar with the extreme weather procedures in case one of our locations needs to close. 

What to do

First aid

  • Call for help.
    • First Aid 604 984 1763; or
    • If life-threatening, call 911.
  • Seek help.
  • AED Automated External Defibrillators are located in publicly accessible locations across campus.


  • Activate the nearest fire alarm pull station. Call 911.
  • Evacuate the building by the safest exit. Do not use the elevators.
  • Report to the person in charge at the assembly area (as designated).


  • Drop, cover, hold under a desk or wall until shaking stops.
  • Count to 60 seconds. Be prepared for aftershocks.
  • Assess for injuries and damage. Do not evacuate unless in danger.


  • Follow the instructions from CapU floor wardens or announcements.
  • Assemble in the designated areas and wait for further instructions.
  • Do not re-enter the building until allowed by emergency personnel.

Active threat

  • Evacuate the area immediately if it is safe to do so.
  • Hide quietly in a secure, locked room and remain out of sight. Turn phones off.
  • Take action as a last resort to overcome the threat.

Shelter in place

  • Remain indoors safely away from external hazards.
  • Close all exterior doors and windows.
  • Await further instructions from emergency personnel on when it is safe to leave.


  • Stay in or move to the nearest room you feel is safe.
  • Secure the room and turn off the lights. Turn phones off. Keep out of sight.
  • Remain in the room until advised it is safe to leave.

Wildlife encounter

Bear encounter

If the bear is unaware of you:

  • Never approach any wildlife.
  • Move away quietly and go inside the nearest building.

If the bear is aware of you:

  • Do not run. Stay calm and face the bear directly.
  • Make yourself look big by spreading your arms.
  • Talk in a loud voice and make lots of noise.
  • Back away slowly and never turn your back on the bear.

Cougar encounter

  • Cougars will retreat if given the opportunity.
  • Do not run. Stay calm and stand your ground.
  • Pick up children. Do not bend down or turn your back to the cougar.
  • Back away slowly, maintain eye contact.
  • If the cougar is acting aggressively, make yourself look big and make lots of noise.

In case of emergencies

You'll be notified through:

Important contacts

Never walk past an unsafe act or condition! Report safety hazards and incidents to safety@capilanou.ca.

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Have questions?

Office of Safety & Emergency Services

Campus Security*
604 984 1763

*For all campuses and learning locations

Health & Safety
Never walk past an unsafe act or condition.
To report a hazard, email safety@capilanou.ca

Emergency Management