Once you accept your offer of admission, you can register with Accessibility Services.

Allow ample time to ensure your academic accommodations will be available when needed. Services, equipment and funding requests can take several months of lead time.

Registration is a three-step process. Please read through all the steps carefully. 

  1. Book a registration appointment with a Faculty Accessibility Services Advisor

    Your first appointment helps us learn about your educational history, previous academic accommodations and barriers in the academic environment.

    We will go over how Capilano University can support you with academic accommodations to meet your course requirements.

    Please complete an accommodation request form (Step 2) before attending your registration appointment. 

    Working with a Faculty Accessibility Services Advisor, you will set up a Notification of Accommodation letter to communicate your academic accommodations to instructors.

    The Notification of Accommodation letter maintains confidentiality about the nature of a disability and only informs instructors about authorized academic accommodations.

    After booking an appointment, you will receive an email to your capilanou.ca email address with instructions on how to complete the accommodation request form.

    If this is your first time using the online booking system, the confirmation email may go to your junk folder. Once you have located the email in the junk folder, please select "not junk."

    Prospective student, incoming student or experiencing difficulties? Please contact Accessibility Services at 604 983 7526 or access-serv@capilanou.ca.

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  2. Complete an Accommodation Request Form after you book and before your first appointment

    After booking an appointment, you will receive an email to your capilanou.ca email address with instructions on completing the accommodation request form.

    This helps prepare us for your appointment by offering information and sharing expectations.

  3. Provide verifying documentation of a disabling condition

    You need to establish your eligibility through supporting documentation to qualify for academic accommodations. Your documentation allows Accessibility Services to evaluate your request.

    1. States a diagnosis and delineate permanent or temporary
    2. Issued from a certified, licensed practitioner qualified to make the diagnosis
    3. Includes a listing of functional impacts connected to the learning environment
    4. Current within three years

    To register as a student with a learning disability, a full psychoeducational assessment that is less than five years old or completed at age 18 or older is required.

    Download a Verification of Permanent Disability form if you don't have existing qualifying documentation. Have Section 4 completed or provide comparable medical documentation.

    Dated or documentation lacking requirements will be considered to get the academic accommodation process started while you pursue current and comprehensive documentation.

Notification of Accommodation Letter

Once your academic accommodations are determined, Notification of Accommodation letters sharing those are produced for your instructors based on your course registration. Letters are available the first and second week of each semester.

The best way to implement academic accommodations is to introduce yourself to your instructors during their office hours early in the semester. This way you can directly and privately discuss how your academic accommodation needs can be met.

If you are registered for temporary academic accommodations or would like to discuss changes to your academic accommodations, you can schedule an appointment with your Faculty Accessibility Services Advisor.

Take note that you may have requests of Accessibility Services ongoing through the semester such as scheduling a timed evaluation or arranging alternate format materials.

Printing your Notification of Accommodation Letter

Students can print a copy of their Notification of Accommodation letter by logging into their myCapU Account.

  1. Sign in to your myCapU Account
  2. Select the box in the left-hand corner
  3. Choose the "myCapU Account" button
  4. Select "Student Services"
  5. Choose "Notification of Accommodations" and follow the instructions on the screen.


Your personal information is confidential and can only be used for the purpose for which it was collected. Its collection, protection, retention and disclosure are governed by the BC Freedom of Information and Protection of Privacy Act (FIPPA).


You can email access-serv@capilanou.ca or call 604 983 7526.

Incoming Student FAQs

Students are asked to self-identify once admitted and following course registration. An appointment during the months before starting gives lead time to review documentation, remedy it where deficit and discuss academic accommodations.

Request academic accommodation by following the 3-step registration process:

  1. Book an appointment.
  2. Complete the online Accommodation Request Form.
  3. Provide verifying documentation.

Your academic accommodations from high school to university may not be the same. Your program of choice at CapU needs to be factored in as does your needs in this new academic environment. Your academic accommodations may be the same, different, more or less; you're going to help us decide.

An IEP can be a starting point to begin a conversation on your academic accommodation needs. While Accessibility Services requires up-to-date documentation, an Advisor will work with you to provide interim academic accommodations and guide you through the process of obtaining qualifying documentation.

Your IEP was built from a diagnostic evaluation such as a psycho-education assessment or other medical assessment. This document is what you want to provide.

Diagnosable physical, mental, neurological, sensory, or chronic health disabling conditions that are ongoing or temporary, episodic, apparent or non-evident and results in an access barrier.

A list of funding supports is available at the Accessibility Services web location.

Students with specific housing needs should include their needs in the application or contact housing at housing@capilanou.ca to provide information about their housing needs.

Helpful links

Funding & Financial Guidance

Students with disabilities have access to federal and provincial grants, as well as specialized equipment loans.

Funding & Financial Guidance


Have questions?

Accessibility Services

604 983 7526
Birch Building, room 284

Learning Support Services

604 984 1744
Birch Building, room BR267