3.00

(4,0,0)

15

Students will learn skills and techniques required for effective customer service delivery and industry specific materials.

Course Notes

This course is equivalent to OCTR 004. Duplicate credit for this course and OCTR 004 will not be granted.

Course Outlines

Please note: Course outlines of record posted may vary from the section syllabus distributed by each instructor (e.g. textbooks, assignments, timing of midterms).

Effective Term
PDF Acrobat Adobe Reader Fall 2015 onwards