Your student account becomes disabled 6 years after the last semester you were enrolled in at Capilano University. If you require access to Student Information Web Service for any reason such as ordering transcripts, please contact IT Help Centre.

Before you can log in to myCapU Email for the first time, you have to set up your password. You can find information on how to set up your own password on the Logging into Your Accounts page.

All Capilano University account passwords expire every 180 days. 

  1. Log in to myCapU Account using your username in the Username field and your password in the Password field. 
  2. If your password is expired, you will be prompted to choose a new password.  
    Note: Your password must be at least 6 characters long. It is advisable to choose a password that contains at least one letter, one number, and a special character.
  3. If you are not prompted for a new password, you can always reset your password.

It is possible your account has been locked, please contact IT Services for assistance.

If you have forgotten your password, you can always reset your password in order to set a new password.

You can reset your password by following the quick steps below or the detailed walkthrough on the Resetting Your Password page.

  1. Go to muCapU Account and enter your username in the Username field.
  2. Click Forgot Password?.
  3. If you are presented with a security question, provide the answer and then click Submit Answer. Provide a new password when prompted.  
    Note: Your password must be at least 6 characters long. It is advisable to choose a password that contains at least one letter, one number, and a special character.
  4. If you are not provided with a security question, it may be that you are logging in for the very first time. You should attempt to log in with your username and the initial temporary password provided to you. More information and instructions for initial login are on the Logging into Your Accounts page. If you are still having issues logging in, please contact IT Services for assistance.

Contact the Registrar's Office in order to change your Capilano University records to your legal name. The Registrar's Office will contact IT Services on your behalf to facilitate a change in your username and email address.