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Before you can use Self-Service Password Reset (SSPR), you will have to confirm your security recovery information by providing your personal email and phone. When you login into your account after SSPR is enabled, you will be guided to set up this information.  You will be required to provide one verification method to confirm your identity, either by phone or personal email.

Starting the verification set up 

  1. After you have logged into a Microsoft service (e.g. Teams, Office, email), you will see a “More information required” prompt, click Next.
    Screen prompt when Multi-factor Authentication is enabled.
  2. You will see the “Keep your account secure” page
    Sreenshot for getting the Microsoft Authenticator
    We highly recommend you use your mobile phone or personal email as a verification method for SSPR, so the following guide is based on setting up a phone or email as the verification method.

    IT Services is testing the functionality of Multi-Factor Authentication (MFA) and will be supporting the Microsoft Authenticator App in the near future.  For more information regarding MFA, please refer to the Multi-factor Authentication (MFA) page and stay tuned for updates with this initiative as we work towards adding additional protection to your account. 
  3. You can choose to "skip setup" if you do not have time to provide your personal information.

    To continue, select "I want to set up a different method."
    Screenshot showing link for alternative set up method
    There are two options available, phone or personal email.

    Please choose Phone or Email

    If you prefer to use Microsoft Authenticator, please see the Set up an authenticator app page on Microsoft.com. If you have any questions about using this app, please refer to the Microsoft support site.
    Screenshop showing dropdown to select method of authentication

Choosing the verification options

  1. Select "Phone" from the drop-down list. Click Confirm.
    Screenshot showing Phone as the
  2. Chose the appropriate Country/Region from the drop-down and enter the mobile number in the box provided.
  3. You can select either "Text me a code" or "Call me".
    Note – if you have a landline phone, please choose the “Call me” option. 
    Screenshot showing option when selecting as your authentication method
    1. Option 1: If you select "Text me a code", enter the code you received via a text message sent by Microsoft. Click Next.
      screenshow showing screen to enter confirmation code
      Click Next.
      Screenshot showing confirmation that your device is registered
      Click Done on the “Success” screen to complete your verification setup.
      Screenshot with notification that you have set up your information
    2. Option 2:  Select "Call me" and click Next to finish adding your phone number as your verification method.
      Screen shot with notification that calling is in progress.
      You will receive a phone call from Microsoft, asking you to press the pound (#) sign on your mobile device to verify your identity.

      Click Next.
      Screenshot confirming the call was answered.
      Click Done on the “Success” screen to complete your verification setup.
      Screenshot with notification that you have set up your information

Congratulations, you have now completed all the required steps to set up your phone as your verification option.

  1. To email as your verification option. Select "I want to set up a different method" and select "Email" from the drop-down list. Click Confirm.
    Screenshot showing Email from the
  2. Enter your personal email (not a CapU email address). Click Next.
    screenshot showing field to enter your non-CapU, personal email
  3. Enter the verification code that was sent to your personal email. Click Next.
    Screenshot showing field to enter emailed code
  4. You have successfully entered your security recovery information. Click Done.
    Screenshot showing Success message indicating your security information is set up

Congratulations, you have now completed all the required steps to set up your email as your verification option.

Contact

Have questions?

IT Services

IT Client Services
604 984 4952
Library Building, room LB101
AskIT@capilanou.ca