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Using self-service password reset (SSPR) allows you to easily unlock and change a password anytime and anywhere. Learn how to register and use this service.

What is SSPR

Using self-service password reset (SSPR) allows you to easily unlock and change a password anytime and anywhere.

If the password was forgotten or has been changed due to a suspected compromise, you can reset your own password and get access restored. By providing an alternate email or phone number, individuals can use the password reset services and better protect their information.

How do I use self-service password reset?

After you have completed registration, each time you want to reset your password, you will be asked to confirm your identity using your recovery information. You confirm your identity by providing proof through a second factor such as your personal email or phone number.  

You can change your security recovery information at any time. 

Why the switch to self-service password reset?

The previous password reset feature that was offered through employee or student self-service is no longer available. 

Microsoft self-service password reset is easier, faster, and safer. It works smoothly when you are on campus and off-campus. SSPR enables users to securely reset their university account password without contacting the Service Desk for support.

If you forget your CapU password or have been locked out of your account, you can use your registered security information and your mobile phone or personal email to reset it.  

 

 

Contact

Have questions?

IT Services

IT Client Services
604 984 4952
Library Building, room LB101
AskIT@capilanou.ca