If you wish to use capVPN on Mac, follow the quick instructions below or the capVPN for Mac manual (PDF). 

Please note that capVPN can't be set up and used on campus, only off campus.

If you have capVPN installed and have upgraded to Sierra (10.12), capVPN may stop working. Please download and install a newer version by following the instructions below.

Accessing capVPN for the first time

  1. On your computer, go to the capVPN website while off campus.

  2. Fill out the Name and Password fields and click Login.

    Name: firstnamelastname (where firstnamelastname is your Capilano University username)
    Password: Your Capilano University password 

    capVPN download login

  3. On the next screen, click Download Mac 32/64 bit GlobalProtect agent

    capVPN download links

  4. When the download completes, locate GlobalProtect.pkg file in your Downloads folder and run it by double-clicking. 

    capVPN GlobalProtect file

  5. Follow the on-screen instructions to install GlobalProtect software. For more details, please follow the capVPN for Mac manual (PDF).

  6. Once the installation is complete, GlobalProtect will start and you will see the globe icon in your Menu Bar (top-right corner of your screen).
    GlobalProtect will also open the Settings window the first time it runs. 

    capVPN Mac icon disconnected

  7. Enable Palo Alto Networks as a trusted developer.
    1. Launch System Preferences
    2. Open the Security & Privacy preferences and then select General
    3. Click the lock icon on the bottom left of the window to make changes and modify preferences
    4. When prompted, enter your Mac User Name and Password and then Unlock the preferences
    5. Click "Allow" next to the message "System software from developer "Palo Alto Networks" was blocked from loading."
  8. In the Home window, enter capvpn.capilanou.ca in the Portal field and click Connect

    capVPN for Mac Home tab

  9. In the "GlobalProtect Login" window, fill out the Username and Password fields and click Connect.

    Username: cds\firstnamelastname (where firstnamelastname is your Capilano University username)
    Password: Your Capilano University password 

    capVPN Mac setup

  10. Status should change to Connected if successful. 

    capVPN Mac connected

  11. Close the GlobalProtect window. You are now connected to capVPN and can access internal only resources.

  12. Please remember to disconnect from capVPN when you no longer need access to internal only resources.
    You can disconnect by clicking the GlobalProtect globe icon in your Menu Bar (top-right corner of your screen) and then clicking Disconnect

    capVPN Mac connect menu

  13. For more information on using capVPN, please read the capVPN for Mac manual (PDF).   

Accessing capVPN after the first time

  1. Click the GlobalProtect icon in your Menu Bar (top-right corner of your screen). 

    capVPN Mac connect menu

  2. Click Connect.

  3. After a few seconds, the GlobalProtect icon will be in Connected status.