This page provides you with information on accessing your voicemail whether you are at your desk or working remotely.

The following guides cover how to set-up or change your voicemail and PIN, manage your voicemail via Outlook email, and recording your greeting messages.

From your Cisco office phone:

  1. Press the messages button on your Cisco office phone.
  2. Enter your voicemail PIN followed by # (pound).
  3. The new messages will start playing. Follow the prompts to deal with the voicemail (for example, press 1 to listen to it again, 2 to save it, or 3 to delete it).

From off-campus:

  1. Dial 604-984-4999.
  2. Enter your extension number followed by # (pound).
  3. Enter your voicemail PIN followed by # (pound).
  4. The new messages will start playing. Follow the prompts to deal with the voicemail (for example, press 1 to listen to it again, 2 to save it, or 3 to delete it).
  1. Press the messages button on your Cisco office phone.
  2. Enter the default voicemail PIN 1478963 followed by # (pound).
  3. Enter a new PIN ensuring that it is at least 4 digits long and it is not too simple (such as 1234, or repetition of the same number). 
    The following is the list of all voicemail PIN restrictions:
    • Can't match the numeric representation of the first or last name of the user.
    • Can't contain the extension number of the user
    • Can't contain the reverse of the extension number of the user
    • Can't contain groups of repeated digits such as "408408"
    • Can't contain only two different digits such as "121212"
    • Can't contain a digit repeated more than two times consecutively such as "28883"
    • Can't contain an ascending or descending group of digits such as "012345" or "987654"
  4. Follow the prompts to set up your voicemail options such as your greeting.

The CapU phone network offers a feature that allows you to listen to your cisco desk phone voicemails from any device that has access to email and a speaker/headphone. When a voice message is left to your Cisco desk phone CapU local (extension), a feature called Unity Connection Messaging will also automatically generate and send that message as an audio file to your CapU Outlook email inbox. 

An example of what a Cisco voicemail message will look like.

Outlook email voice messages will always have the subject, "Cisco Unity Connection Messaging System."

This feature is turned on by default. If you prefer to opt-out of this feature, please contact IT Services

How to listen to your Outlook email voice message

Open the audio file attachment and click or tap the > play button. Remember to unmute and turn up the playback volume on the computer or mobile device you are using.

When the Outlook email voice message status changes to read, the desk phone voice message will be moved to saved messages. 

Once you open your email (even if you do not listen to the audio file), the message-waiting indicator on the Cisco desk phone will turn off within 1-minute.

Managing voicemail from your Outlook email account

Saving a voicemail

Mark your Outlook email voice message as unread if you don't want the voicemail moved to the saved messages folder on your desk phone. You will see a reminder on your desk phone to check your messages.

Deleting a voicemail

Deleting an Outlook email voice message will turn off the voicemail reminder on your phone and will delete it from your desk phone voicemail.

Recovering a voicemail

To recover and move a deleted Outlook email voice message, simply move the deleted email message back to your Outlook email inbox folder. The voicemail message on your desk phone will be moved to the saved message folder.

Please note that this option is only available for 15 days after the message is deleted. 

Outlook email voice messages will remain in your Outlook application until you choose to permanently delete them.

Managing voice messages from your Cisco desk phone 

If you delete a voice message from your Cisco desk phone, the email version will also be automatically moved to the deleted items folder in your Outlook email. 

Managing your desk phone voicemail message box 

Saved desk phone voicemails are stored in saved messages in your voicemail box. If you review the voice message in your email but do not delete the email, the desk phone voicemail message remains in saved messages. 

Please make sure you periodically delete saved desk phone voicemail messages. Otherwise, your voicemail box could reach the limit and prevent callers from recording a voice message.

Deleted desk phone voicemail messages are permanently deleted after 15 days.

After the initial voicemail setup, you can change your standard voicemail greeting at any time.

  1. Press the messages button on your Cisco office phone.
  2. Enter your voicemail PIN followed by # (pound).
  3. Press 4 to access the Setup Options menu.
  4. Press 1 to access the Greetings menu.
  5. Your current greeting will play. Press 1 to record a new greeting.
  6. At the tone, speak your new greeting. Press # (pound) when finished.
  7. The new greeting will play. Press # (pound) if you are happy with the new greeting, or press 1 to record again.

If your voicemail PIN has expired or you have forgotten your current voicemail PIN, you will not be able to change your voicemail PIN. Please contact IT Services to request that we reset your voicemail PIN for you. 
If your voicemail PIN is not expired, you can change your voicemail PIN by following the steps below.

  1. Press the messages button on your Cisco office phone.
  2. Enter your current voicemail PIN followed by # (pound).
  3. Press 4 to access the Setup Options menu.
  4. Press 3 to access the Preferences menu.
  5. Press 1 to change your voicemail PIN.
  6. Follow the prompts to enter and save your new voicemail PIN. 
    Please make sure that your new voicemail PIN is at least 4 digits long, is not too simple and is not a repeat of a previously used PIN.

You can record and use an alternate greeting for when you, for example, go on vacation.

  1. Press the messages button on your Cisco office phone.
  2. Enter your voicemail PIN followed by # (pound).
  3. Press 4 to access the Setup Options menu.
  4. Press 1 to access the Greetings menu.
  5. Your current greeting will play. If the alternate greeting is turned on, that is the greeting that will play. Otherwise, your standard greeting will play.
  6. To record your alternate greeting, do the following from the Greetings menu:
    • Press 3 and then 3 again to record your alternate greeting.
    • At the tone, speak your alternate greeting. Press # (pound) when finished.
    • The alternate greeting will play. Press # (pound) if you are happy with the greeting, or press 1 to record again.
  7. To turn on your alternate greeting indefinitely, do the following from the Greetings menu:
    • Press 2 to turn on the alternate greeting.
    • Press # (pound) to set it until you turn it off.
  8. To turn on your alternate greeting for a set amount of time, do the following from the Greetings menu:
    • Press 2 to turn on the alternate greeting.
    • Press 1 to choose the end date and time.
    • Press 9 to enter a date and time.
    • Enter the month as 1-12 followed by # (pound).
    • Enter the day as 1-31 followed by # (pound).
    • Enter the time as hmm followed by # (pound) (e.g. 500# for 5:00)
    • Press 1 for am or 2 for pm.
    • The system will summarize the end date and time for you and turn on the alternate greeting until the end date and time.
  9. To turn off your alternative greeting (and turn on your standard greeting), press 2 from the Greetings menu.