B.Sc., MA, EdD (Candidate, UBC Vancouver)
Instructor
School of Tourism Management
Faculty of Global and Community Studies
604.986.1911 ext. 3689
Cedar Building, room CE329
mohnabaichoo@capilanou.ca
Education
Doctor of Education (EdD), Educational Leadership & Policy, University of British Columbia, Vancouver, Candidacy Achieved, Ongoing.
MA, Tourism Management, Royal Roads University, 2017.
Master Certificate in Hospitality, Cornell University, 2014.
B.Sc., Hospitality and Tourism Management, University of Massachusetts, 2012.
Advanced Diploma, Hotel and Tourism Management, César Ritz Colleges, Switzerland, 2010.
"Learning is an ongoing process that unfolds in many ways, and it must remain innovative, inquisitive, inspiring and useful."
Bio
Mohna Baichoo (EdD Candidate, UBC Vancouver) is a practitioner‑scholar, educator and academic leader with more than 18 years of experience in tourism, hospitality and higher education. Born and raised in Mauritius—a global crossroads with a vibrant tourism economy—she brings an international perspective shaped by studies and work in Switzerland, the United States, the UAE and Canada. Her global upbringing and curiosity about how people live, learn, and work across cultures continue to inspire her teaching and leadership.
At Capilano University, Mohna has served as Vice Chair of the Faculty of Global & Community Studies, Faculty Lead for University-Wide Work-Integrated Learning (WIL), Chair of University-Wide WIL Committee, Chair of the TREC Curriculum Committee, member of GCS CC and a voting member of the Senate Curriculum Committee. She currently serves on the TREC WIL, the TREC Faculty Evaluation Committee and the TREC PD Committee. She has led major curriculum initiatives- including revisions across programs, Cap Core‑approved courses and developed new WIL offerings that strengthen pathways between learning and industry. As co-developer and faculty lead for WIL, she established governance frameworks and experiential learning standards and edited the University-Wide WIL Handbook. She provided strategic leadership for multiple institution‑wide WIL projects.
Mohna has taught hospitality and tourism for more than twelve years at public and private postsecondary institutions in Canada and Mauritius. She has coordinated 90–100 practicum placements annually. Her work also includes international hospitality roles at Hotel de la Paix (Lausanne), Select Service Partner (Zurich), JA Resorts & Hotels (Dubai), Fairmont Empress (Victoria), as well as consulting work in Mauritius. Mohna is committed to equity, Indigenization, and community‑engaged learning. She is OCAP® certified, led faculty-level JEDI audits and action plans, revised curricula to integrate Indigenous knowledges and co-developed pro bono Cultural Competency training for community partners.
Nationally, she serves as a bilingual (EN/FR) adjudicator for the CEWIL Innovation Hub (IHUB), a member of the CEWIL Practitioner Certification Review Board, and participates in ACE‑WIL and CICan committees. She holds dual certifications as a Global WIL Practitioner (WACE/University of Waterloo) and a CEWIL Practitioner, among other certifications.
Mohna has been involved in multiple research projects throughout her academic and professional career and has presented at various regional, national and international conferences. As a passionate EL/WIL practitioner and hospitality and tourism educator, she continues to advance WIL and the tourism industry. She welcomes the opportunities to connect and collaborate.
My teaching interests centre on experiential and Work‑Integrated Learning (WIL) approaches that integrate community‑engaged projects into course design. Partnering with community and industry organizations gives students authentic opportunities to apply theory to real‑world challenges and develop confidence as emerging professionals. I use case studies, guest speakers, in‑class activities, field trips, documentaries and other multimedia tools to foster engagement. Assessment strategies include quizzes, literature reviews, presentations, reports, reflections, and exams, with community‑partner input included when appropriate. Grounded in reflective practice, Universal Design for Learning and intercultural perspectives, my goal is to develop students who are academically strong, critical thinkers and prepared to contribute meaningfully to their chosen industries.
My Master's thesis explored the evolution of customer service and how technology has led to personalized service in boutique hotels in Victoria, British Columbia. The aim of my thesis was to examine the significance of technology in delivering personalized service in boutique hotels, with the following research objectives: to define personalized service, assess the importance of technology in enabling personalized service, evaluate the relationship between personalized service and customer satisfaction and explore the connection between personalized service and customer or company loyalty.
Journals
Fane, J., Baichoo, M., & Loken, T. (2021) A structured approach to developing faculty capacity for course-based curricular WIL opportunities in under-represented disciplinary areas. In Pretti, J, Stirling, A & Zegwaard, K. (Eds). WIL Practice in Canada. WACE/CEWIL.
Books Chapter
Baichoo, M., Sjolander C., (Sep 2025) Exploring the Policies Enabling Successful Work-Integrated Learning (WIL) Experiences for Adult Learners in Book Work-Integrated Learning in Adult Education for Diverse Workplaces Edited by by Kashif Raza and Catherine Siew Kheng Chua https://www.barnesandnoble.com/w/work-integrated-learning-in-adult-education-for-diverse-workplaces-kashif-raza/1147482664
Baichoo, M., Fane, J., Loken, T., & Mahood., A. (2023) Establishing and managing the practice of institutional wide WIL within an established institution. In Pretti, J., & Zegward, K. The Routledge International Handbook of Work-Integrated Learning (3rd ed.). Taylor & Francis. https://bookshelf.vitalsource.com/books/9781000882490
Baichoo, M., Hinck, A., Loken, T. (2020, September 02). Chapter 9. Customer Service. BC Campus Open Education. Retrieved October 02, 2020, from https://opentextbc.ca/introtourism2e/part/customer-service/ Adapted from original works by Freeman, R., and Glazer, K.
HandBook
Editor: CapU University Wide Work Integrated Learning Handbook Released in January 2023.
EdD Leadership Award 2024, University of British Columbia, Vancouver
Dean’s Honour Roll Fall 2011, Isenberg School of Management, University of Massachusetts, Amherst, USA
Dean Honour Roll Every Semester, Cesar Ritz Colleges, Switzerland