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B.Sc., MA

WIL Faculty Lead, Vice Chair, Instr.
Faculty of Global and Community Studies
School of Tourism Management

604.986.1911 ext. 3689
Cedar Building, room CE317A
mohnabaichoo@capilanou.ca

Education

MA, Tourism Management, Royal Roads University, 2017.

Master Certificate in Hospitality, Cornell University, 2014.

B.Sc., Hospitality and Tourism Management, University of Massachusetts, 2012.

Advanced Diploma, Hotel and Tourism Management, César Ritz Colleges, Switzerland, 2010.

"Learning is an ongoing process that takes place in different ways, and has to be innovative, inquisitive, and at the same time, inspiring and useful."

Bio

Mohna Baichoo (MA, Royal Roads University, 2017) is the Work Integrated Learning (WIL) Faculty Lead at CapU, the Vice Chair of the Faculty of Global and Community Studies and an instructor in the School of Tourism. She was born and raised in Mauritius, an island state with a significant tourism sector. She visited several different countries and is always curious how people live in different areas of a globalized world.

Baichoo has been teaching hospitality and tourism for nine years in public and private institutions in Canada and Mauritius. She has spent the last five years focusing on courses with a Work-Integrated Learning (WIL) component.

She acquired an international education at Cesar Ritz Colleges, Switzerland, University of Massachusetts, Amherst, Cornell University and Royal Roads University.

Baichoo was involved across various cities and countries. She worked for the following companies, Hotel de la Paix, Lausanne, Switzerland, Select Service Partner, Zurich, Switzerland, JA Resorts & Hotels, Dubai, UAE, Ministry of Education & Scientific Research, Mauritius and Fairmont Empress, Victoria, B.C.

She has also been teaching in both post-secondary private and public schools in Vancouver and New Westminster, British Columbia. Her areas of interests include WIL, global tourism and hospitality.

Aside from teaching, Baichoo is involved in various committees and organizations at the university, Provincial and National level. At CapU, she chairs the University-wide WIL committee, TREC curriculum committee, and she is the Vice-Chair of the Faculty of Global Community Studies. She is also a representative of the Senate Curriculum Committee along with being a member of the WIL Advisory Committee, GCS Curriculum Committee, TREC WIL and the TREC PD committee.

At the regional level, she is a member of ACE-WIL and their external relations subcommittee whereby the focus is to actively promote the philosophy and practice of work-integrated learning in our region. She also holds a membership at CEWIL Canada, a leading organization for work-integrated learning in Canada. Being a member of CICan Awards of Excellence program, Baichoo reviews nominations for the Leadership Excellence Award for Non Managerial Staff committee.

Baichoo has been involved in various research projects undertaken during her work and teaching experience. As a passionate WIL practitioner and a hospitality and tourism educator, Baichoo is looking forward to contributing to the world of work-integrated learning and tourism industry. Feel free to reach out to her.

I have been teaching since 2012 in the post-secondary education sector where my style of teaching tends to be more of a liberal reflective approach, without losing the main structure and content of what is to be learned. My teaching is focused on practicum and other work-integrated learning courses.

Case study analysis, lectures, guest speakers, in-class activities, field trips, documentaries, videos and Ted talks are all part of my teaching, while quizzes, essays, literature reviews, presentations, reports and exams under my coaching and feedback test the knowledge of my students.

My aim is to turn them to academically sound critical listeners and be able to function effectively in their desired industry.

My Masters thesis addressed the issues of the evolution of customer service and how technology has given rise to personalized service in boutique hotels in Victoria, British Columbia.

The aim of my thesis was to investigate the importance of technology in personalized service in boutique hotels, where the following research objectives were identified: what is personalized service, how critical is technology in personalized service, the criticality of the relationship between personalized service and customer satisfaction and what is the relationship between personalized service and customer/company loyalty.