Your Early Support Program

At CapU, we want to see you thrive. We also understand that students may have experiences at university that challenge their mental health, well-being and academic success.

Learn more about YES at CapU

You're not alone. We're here - and we care

YES is the first stop for CapU students who need help navigating to the right services and resources to manage personal and academic obstacles with confidence – and for faculty and staff members looking for intervention, outreach and support on behalf of their students.

Much like a directory referral service, YES team members help students identify where to go and how to access services and resources on and off campus for challenges ranging from food security and mental health to housing. They also offer information and guidance on University policies, procedures and processes.

When you reach out to YES you will be connected to Student Support Advisors at Student Affairs who can help you access many supportive resources both on and off campus.

Common reasons to connect with YES

• Academic and learning challenges in a course or program
• Well-being and mental health concerns
• Other life challenges affecting your success at CapU, such as food, housing or financial insecurity, legal issues, social isolation, child care, hospitalization, crisis situations and more.

YES provides

• Guidance and short-term support to help you navigate and access services and resources here at CapU or in your community.
• Support liaising with instructors in certain situations (like if you’re in the hospital, or if you’re overwhelmed and need help reconnecting with an instructor).
• Advice on how to connect directly with your instructors or other departments to explore your academic options.
• Information about options during unexpected crisis situations such as extenuating withdrawals or emergency financial supports.

Student Support Advisors can meet with you virtually, in person or over the phone during regular office hours (Monday-Friday, 9-4 p.m.).

If you would like to learn more about YES or would like to contact a Student Support Advisor, you can email earlysupport@capilanou.ca or call 604 990 7908, ext. 7908 to request an appointment.

YES does not provide

• Emergency or crisis response services. If you’re in an emergency or immediate crisis situation, please call 9-1-1 or contact Campus Security at 604 984 1763. You can also see this list of 24/7 Mental Health Crisis Supports.
• Clinical counselling. If you need to speak with a counsellor, please reach out to Counselling Services, or we can help connect you with counselling either here at CapU or in the community.
• Help with course planning or navigating registration issues. The Academic Advising and Registrar’s Office front desk teams can help you.
• Appointment bookings on your behalf.
• Decisions around academic or service requests.

Referrals to YES

At any stage of your journey as a CapU student, you can self-refer to YES. This service is free for students.

Faculty and staff members at CapU may also refer you to YES. Once you’ve been referred, a Student Support Advisor will contact you for more information and to offer appointment availability.

The decision to meet with a Student Support Advisor is yours – this service is voluntary.