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Step up your career in business and retail management with the Retail Operations certificate at Capilano University.

This business management certificate is available in three different configurations: (part-time, face-to-face and online) and after completing it, you'll have the skills to work in private or public sectors and retail business.

In the program, you'll gain fundamental business skills, including leadership, retail marketing and operations, and people management.

Gain confidence and skills to either step into the workforce directly upon graduation, or continue your studies with CapU's Business Administration diploma or degree programs.

Students at CapU's North Vancouver campus.

Take your career to the next level

In the program, you'll learn about designing retail experiences, analyzing key performance indicators and statistics, managing merchandise through supply chains and managing, motivating and evaluating employees.

Career paths

  • Assistant store manager
  • Operations manager
  • Regional manager
  • Retail associate
  • Retail store manager
  • Retail shift supervisor
  • Retail department manager
  • Sales professional
  • Store manager trainee

Gain credits for business programs

After graduating from the certificate program, you’ll have the skills and credits to either go into the workforce with your new skills or continue your studies in CapU’s business administration degree or diploma programs.

Get your business certificate online or in person

This flexible eight-month certificate is delivered part-time at our main North Vancouver campus or online. In class and remotely, you’ll receive support and mentorship from experienced CapU instructors who want you to succeed.

Related links

Request more info

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Contact us

For more information about the Retail Operations Certificate, contact our Applied Business Programs group today.

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Information sessions

Plan ahead with this calendar of important program information sessions and open houses.

Upcoming info sessions

Apply now

Are you ready to rise to the challenge?

Apply Now to CapU

Intakes

Important dates

Applications open

Feb 6, 2024 – Jan 7, 2025

Course Registration & Waitlisting start

Nov 12, 2024

Fee payment deadline

4:00 PM - Dec 16, 2024

Important dates

Applications open

Feb 6, 2024 – Jan 7, 2025

Course Registration & Waitlisting start

Nov 12, 2024

Fee payment deadline

4:00 PM - Dec 16, 2024

Important dates

Applications open

Jun 4, 2024 – May 6, 2025

Course Registration & Waitlisting start

Mar 3, 2025

Fee payment deadline

4:00 PM - Apr 29, 2025

Important dates

Applications open

Jun 4, 2024 – May 6, 2025

Course Registration & Waitlisting start

Mar 3, 2025

Fee payment deadline

4:00 PM - Apr 29, 2025

Important dates

Applications open

Oct 1, 2024 – Sep 2, 2025

Course Registration & Waitlisting start

Jun 23, 2025

Fee payment deadline

4:00 PM - Aug 25, 2025

Important dates

Applications open

Oct 1, 2024 – Sep 2, 2025

Course Registration & Waitlisting start

Jun 23, 2025

Fee payment deadline

4:00 PM - Aug 25, 2025

NOTE: Important dates may change.

How to Apply

Are you applying as a domestic or as an international student?

Every student must apply to CapU through EducationPlannerBC (EPBC), a website for applying to universities and colleges across British Columbia.

Visit Apply Now to make sure you're ready to fill in your application.

  • When you submit your application, you will need to pay an application fee of $50, which gives you the opportunity to apply for 2 programs. 
  • You will need to upload a digital (PDF) copy of your transcripts and supporting documents at this time.
  • If you are currently in Grade 12, you must request that the Ministry of Education submit your transcript directly to Capilano University.
  • Documents must be in the original language of issue and translated into English by a recognized translator, if required.
Apply on EPBC

After submitting your application on EducationPlannerBC you will receive an acknowledgement message from us to your personal email.

  • This email will include your Student ID number and your myCapU account and email address.
  • Instructions on how to track your application will also be included.
  • All future messages from us will be sent to your myCapU email.
  • If you're applying to CapU as a new student, you can use your myCapU account to apply for entrance awards.

For students who have previously attended post-secondary, even though you submitted a digital copy of your transcripts on EducationPlannerBC, you must submit official university or college transcripts for transfer credit.

Please send all official documents to:

Registrar's Office
Library Building, Room LB152
2055 Purcell Way
North Vancouver, BC
V7J 3H5

Official documents may include:

These documents must be sent directly from that institution to Capilano University. They must include the seal of the institution and the signature of the authorizing school representative.

We will accept photocopies of transcripts if certified by the authorizing university or college officer. Notarized copies are not acceptable.

Students may also submit photocopies of academic documents verified by the issuing authority. These authorities include the Ministry of Education, the high school, university, or college, the apostille* or by the appropriate examination board.

Notarized copies are not acceptable.

*Apostille countries refers to an international form of a notary seal as certified by the Hague convention. These would be official notary documents from countries such as Russia, Ukraine, Armenia, Belarus, Kazakhstan, etc. and can be accepted in place of original or school-certified documents. The Apostille is prepared by either the Ministry of Education or the Ministry of Justice in these countries.

Please note: Documents issued in a language other than English must also include certified English translations. Documents must be in the original language of the issue and translated into English by a recognized translator, if required.

An academic document is original if issued to the student by the institution following that institution’s policies.

Notarized copies are not acceptable.

Once you've been accepted into a program, you'll need to start planning your courses.

  • You will be notified of your acceptance through your CapU email and your myCapU account.
  • View our page for admitted students to learn how to prepare for your first day.
  • If you wish to receive transfer credits, please submit official university/college/International Baccalaureate (IB)/Advanced Placements (AP) transcripts either electronically or by mail:

     

    Registrar's Office
    Library Building, Room LB152
    2055 Purcell Way
    North Vancouver, BC
    V7J 3H5

New Students

Most CapU programs need proof that you:

Every student must apply to CapU through EducationPlannerBC (EPBC), a website for applying to universities and colleges across British Columbia.

Visit Apply Now to make sure you're ready to fill in your application.

  • When you submit your application, you will need to pay a non-refundable application fee of C$135, which gives you the opportunity to apply for 2 programs.
  • You will need to upload a digital (PDF) copy of your transcripts and supporting documents at this time.
  • If your original transcripts and supporting documents are not written in English, please submit a translated copy.
Apply on EPBC

After submitting your application on EducationPlannerBC you will receive an acknowledgement message from us to your personal email.

  • This email will include your Student ID number and your myCapU account and email address.
  • Instructions on how to track your application will also be included.
  • All future messages from us will be sent to your myCapU email.
  • If you're applying to CapU as a new student, you can use your myCapU account to apply for entrance awards.
Funding for International Students

You've already sent digital copies of your transcripts to EducationPlannerBC as part of your CapU application, but we also need physical copies of your official high school, college or university transcripts.

If you're applying to CapU as a new student, you can use your myCapU account to apply for entrance awards.

Please send your official documents to:

Capilano University
Centre for International Experience, Room LB127
2055 Purcell Way
North Vancouver, B.C.
V7J 3H5

Official documents may include:

Students must submit official high school and university or college transcripts for admission.

These documents must be sent directly from that institution to Capilano University. They must include the seal of the institution and signature of the authorizing school representative.

We will accept photocopies of transcripts if certified by the authorizing high school, university, or college officer. Notarized copies are not acceptable.

Students may also submit photocopies of academic documents verified by the issuing authority. These authorities include the Ministry of Education, the high school, university, or college, the apostille* or by the appropriate examination board.

Notarized copies are not acceptable.

*Apostille countries refers to an international form of a notary seal as certified by the Hague convention. These would be official notary documents from countries such as Russia, Ukraine, Armenia, Belarus, Kazakhstan, etc. and can be accepted in place of original or school-certified documents. The Apostille is prepared by either the Ministry of Education or the Ministry of Justice in these countries.

Please note: Documents issued in a language other than English must also include certified English translations. Documents must be in the original language of the issue and translated into English by a recognized translator, if required.

An academic document is original if issued to the student by the institution following that institution’s policies.

Notarized copies are not acceptable.

If you are accepted into a program, you will receive a letter of offer in your myCapU email inbox.

  • You will need to confirm your acceptance into the program by paying a tuition deposit outlined in your letter of offer.
  • This deposit will go towards your first-semester tuition once you are registered for courses at CapU.

After paying your tuition deposit, you will receive a letter of acceptance in your myCapU inbox. This may be used to apply for, or renew, a study permit.

  • Depending on your citizenship, you may also need to apply for an entry visa.
Permits & Visas

Once you've been accepted into a program and have applied for your study permit, you'll need to start planning your courses.

  • You will be notified of your acceptance through your CapU email and your myCapU account.
  • View our page for admitted international students to learn how to prepare for your first day.
Info for Admitted International Students

Apply Now

Are you ready to rise to the challenge?

Apply now to CapU

Transfer Students

Find out how you can transfer your credits from another post-secondary institution to CapU.

Applying as a Transfer Student

Returning Students

If you're returning to CapU to complete your program or to apply into a new program, please contact the Registrar's Office.

Contact Registrar's Office

Switching Programs

If you want to change your program of study, you need to submit a new application to CapU.

Re-apply to CapU

Tuition and Fees

Are you applying as a domestic or as an international student?

Tuition Fees Total
Year 1 $2,201 $1,040 $3,241
Total $2,201 $1,040 $3,241
Tuition Fees Total
Year 1 $9,854 $1,040 $10,894
Total $9,854 $1,040 $10,894

Tuition & Fees Estimator

Get a detailed breakdown of the tuition and fees for your program.

Calculate my fees

Entrance Awards

All new CapU students can fund their education with entrance awards.

See if I qualify

Term Awards

Continuing your studies at CapU? You may be eligible for awards, too.

Take me to the awards

Required Courses

Required Courses

Total credits: 15.00

Required:
BADM 202People Management3.00 credits
BADM 218Leading Teams3.00 credits
RMCP 172Retail Operations Strategy3.00 credits
RMCP 173Retail Merchandising3.00 credits
RMCP 375Topics in Retail Innovation3.00 credits

Total program credits: 15.00

Learning outcomes

  • Synthesize retail knowledge by developing and designing an omnichannel customer experience strategy proposal, including diverse perspectives, for an existing retailer.
  • Prepare and analyze retail key performance indicators on the performance of retail businesses.
  • Apply the principals and strategies of managing merchandise through supply chains, on the sales floor and in managing inventory.
  • Demonstrate an ability to manage the human dynamics of a team by motivating, empowering, evaluating and supporting team members.
  • Apply appropriate recruitment, orientation, training and employee engagement strategies that meet specific organizational challenges.

How to Declare

For the official publication of programs, course descriptions and admission requirements please view the Capilano University Calendar.

Have a question?

Get in touch with us!

About this program

School of Business
604 990 7809
Cedar Building, room CE342
busadmin@capilanou.ca

General inquiries

Student Information Services
Library Building, room LB152

604-984-4900
604-984-1798 (fax)
registration@capilanou.ca