IT Services

    • Student Help Guide Faculty Help Guide Staff Help Guide
      technology help  
    • Wireless Internet

    • How do I connect to the free CapU WiFi?

      To connect your device to CapU free WiFi, choose the capu-guest account. 
      Enter the password: capuguest.

      Can I print over the wireless?

      Yes. Users can print PDF files over wifi. Click here to see instructions.

      Cannot connect between buildings

      Travelling between buildings sometimes disconnects your device from the guest network. You may be prompted to re-authenticate to the guest network.
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      CapU Mobile

    • Where do I get the new CapU mobile app?

      Download our new app “Capilano University” for iPhone and Android devices. This app enables you to access your schedule, webmail, library services, Moodle, and more.

      Learn more about the CapU App

      More details here.

      Which devices can I use for this App?

      • Apple iphone, ipad
      • Android phones and tablets
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      Moodle

    • What is Moodle?

      Moodle is CapU's Learning Management System. Visit the Moodle links listed below for more information.

      How do I access Moodle?

      More details here.

      Getting Started - What You Need to Know

      More details here.
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      Reset your password

    • What is my CapU Password and why do I need it?

      Capilano University services are accessed using a single login ID in the format: firstnamelastname and a password. If you have forgotten your password follow the links below for instructions.

      Reset Password

      More details here.

      Computer Sign-In

      More details here.
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      Printing in the Library

    • Where can I get help with the printers and copiers in the Library?

      Assistance is available at the IT Services Classroom Support counter inside the library - LB125.

      Learn more about printing on campus

      More details here.

      Link your Capcard for easy printing

      More details here.
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      Looking for Software

    • What software is available on the classroom and lab computers?

      All Classrooms and computers labs have been refreshed with software updates for Fall 2014 as per program and faculty requests.

      Find classroom by software

      More details here.

      Find software by classroom

      More details here.
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      Borrow AV Equipment

    • Who can borrow equipment?

      Students, faculty, and staff can book and borrow audio visual and computer equipment from our library location - LB124.

      Make an equipment booking using the online form

      More details here.

      View our equipment catalogue

      More details here.
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      Using Desk Phones

    • Where are the Cisco phones installed?

      All classrooms and employee offices have digital CISCO phones. Visit the links below for more information.

      How do I setup speed dial?

      More details here.

      How do I reset phone voicemail?

      More details here.
    • Contact Us

      Help Phone Call IT Service Desk 4952
      Online Enquiry Online Enquiry
      itservicedesk@capilanou.ca itservicedesk@capilanou.ca
      Check hours Check hours
      Visit us Visit us
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