At Capilano U, we are a caring community of faculty and staff who want to see you thrive. We also recognize that students may have experiences throughout their time attending University that can present challenges to their mental health, well-being and academic success.

Graphic for Your Early Support

We are here to support you

YES (Your Early Support) is a CapU pilot program that provides students with an opportunity to receive support for academic and personal challenges early on in their academic journey.

A referral to the YES program connects you to trained advisors at Student Affairs who can meet with you to discuss your identified needs and connect you to a variety of supportive resources both on and off campus.

These resources can range from connections with Counselling or Accessibility Services, Academic Advising, Financial Aid, services and programs for international students such as immigration advising, academic support programs, and more.

Our advisors at Student Affairs can meet with you virtually, in-person or over the phone during regular office hours (Monday to Friday, 8:30 a.m. – 4 p.m.). Appointments outside of office hours may be available based on staff capacity. 

If you would like to learn more about YES or would like to be connected to an advisor at Student Affairs, you can email earlysupport@caplianou.ca.

Faculty and staff members at CapU can also support you with getting connected to the YES program by completing an online referral. Once you have been referred, an advisor from Student Affairs will contact you to explore what supports you may be interested in to best help you.

FAQs

No. The goal of the YES program is to support students' mental health, well-being and academic success.Therefore, there will be no connection or impact between receiving services from the YES program and a student’s grade, student record or academic standing.

A referral to the YES program does not mean you are in trouble but rather, it connects students with trained staff advisors at Student Affairs who can meet with you confidentially to discuss supports you would like to be connected to on or off campus. This program is in place to support your mental health, well-being and academic success.

The YES program is a new program for CapU. Therefore, this is currently a pilot program that supports participating programs and units within the university. These participants are: the School of Business, Applied Behaviour Analysis, Education Assistant, Kinesiology, Documentary, Academic Advising, Financial Aid and Student Housing.

If you are not in a program that is participating in this pilot, you can still access similar supports through the Student Support Advisor. You can contact the Student Support Advisor through email earlysupport@capilanou.ca.

Faculty and staff may offer to connect you to the YES program if they are concerned about your mental health, well-being and academic success. You can choose to decline support.

If you would like to explore a YES referral on your own or would like some more information, faculty and staff can provide you with an information card and you can connect with the YES program when you are ready.

Please note: if you are at risk of self-harm or harm to others, a faculty or staff member may still make a referral to YES to seek support in order to ensure your and others' safety.

Yes. If you would like to connect with an advisor you can email, earlysupport@caplianou.ca.

Yes. Information associated with a student's YES referral is not accessible by anyone other than three staff members at Student Affairs: the Manager, Student Affairs and two trained advisors.

The advisors will ask for your consent prior to sharing any relevant, 'need-to-know' information with other support services that could benefit you.

Please note: If you may be at risk of self-harm or harm to others, an advisor may contact immediate supports without your consent to ensure your and others' safety.

After receiving a YES referral, the Student Affairs advisors will meet with you to discuss the challenges you are facing and to help you prioritize which services may best support you. These supports could include: