WebEx supports Internet Explorer, Edge, Firefox, Chrome, and Safari browsers, but extra steps may be required when using certain browsers as shown below.

For further information regarding current WebEx browser issues and limitations, you can review the WebEx Known Issues and Limitations page.

Internet Explorer

  1. On the bottom of your Internet Explorer window, click Run.
  2. If you are using a Capilano University computer, you may see an error message window. Click OK to continue.
  3. Your WebEx session will load.


  1. Click Add WebEx to Chrome
  2. Click Add extension
  3. The WebEx icon will appear on your Chrome bar. 


  • Click Download
  • Open the downloaded file.
  • Double-click Install Cisco WebEx Add-On
  • Click Open
  • Click Install
  • Click Done
  • Refresh the WebEx page.
  • If you see a prompt asking you to trust the website capilanou.webex.com, click Trust
  • Click Accept


Have questions?

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