Find quick answers to common WebEx problems.

  1. Check that you are using the correct username; the WebEx username is the same as your Capilano University username in the form firstnamelastname (e.g. johnsmith5, lorasmith).
  2. Check that you are using your Capilano University password.
  3. If you are still unable to log in, please contact IT Services

Please contact IT Services to request a hosting account. More information and further instructions are on the Getting Started with WebEx page

We have a WebEx camera and tripod available for use. 

There are two ways to borrow audio-visual equipment:

  1. By visiting IT Services in Library Building, room LB101 during our office hours. Make sure to bring your employee card.
  2. Sending a request through the Ask IT Service Centre
    Make sure to request audio-visual equipment at least 48 hours in advance.

The Cisco video conference room system is currently available in the following rooms: 

  • BR263
  • CE232
  • FR212
  • LB316

Step-by-step instructions

  1. Sign-in to the podium

    Sign in to the podium
  2. Open Chrome, go to capilanou.webex.com and log in with your CapU account.
    Sign in at capilanou.webex.com

  3. Click on Start Meeting.
    To schedule a future meeting, click on Schedule a Meeting from the Host a Meeting section. Please see Hosting WebEx Meetings for detailed instructions.
  4. Press Call on tablet and enter Meeting ID. To find the Meeting ID, click on the information icon in the meeting window.
  5. Adjust the speaker camera as needed.

  6. Sign-out of the meeting when done.
    Remember to sign-out fo the Webex as well as log out of the Podium computer when you are finished. 


Have questions?

IT Services

IT Client Services
604 984 4952
Library Building, room LB101

Ask IT Service Centre