COVID-19 and Capilano University's response

Spring 2020 Course Withdrawal Date Extended

Release date:

Tag(s): Current Students


Updated 4:00 PM, April 1, 2020 

Spring 2020 Course Withdrawal Date Extended

As we continue to address impacts caused by the COVID-19 situation, Capilano University has extended the last day to withdraw from a Spring 2020 course to April 14, 2020.

This decision responds to student requests related to the current circumstances by significantly extending the date of withdrawal from courses for this term. Please note that no tuition or fee refunds will be issued for students who withdraw from Spring 2020 courses at this time.

Students who exercise this option will receive a grade of “W” on their transcript. It is important to know that a “W” does not have a negative impact on a student’s Grade Point Average. Students should also be aware that “W” grades do not satisfy prerequisites for courses they wish to take in future semesters.

Students who wish to withdraw may do so via their myCapU account.

Grading Options for Spring 2020 Under Review
We have also received inquiries from students regarding additional options for final grades for the Spring 2020 semester. The University is currently reviewing all possible options for grading for the Spring 2020 semester and will announce its decision pertaining to final grades next week. Students will receive further information about grading this semester by email on Wednesday, April 8, 2020.

Student, please contact with any questions.

Please see our COVID-19 Frequently Asked Questions for more updates and information.


March 26, 2020

Summer Semester to be offered by remote learning methods

Capilano University is making adjustments to our standard course delivery models that may need to continue for some time in response to COVID-19. The 2020 summer semester at Capilano University will proceed according to schedule, but with some important changes.

For summer semester 2020:

  • All courses in Summer Sessions I and II will only be offered through remote methods
  • No face-to-face instruction will happen over the summer
  • No students are required to attend in-person Summer Session examinations

Given this decision, there may be adjustments required to the courses offered. We recognize that some courses cannot be offered in an adapted remote approach. Any students affected by cancelled, postponed or substantially redesigned courses will be notified directly.

The Province of British Columbia has declared public post-secondary institutions are an essential service. We appreciate the clarity of this decision. As always, we will maintain our approach of respecting and responding to the latest advice and instructions from governments and health authorities concerning health and safety. The situation, we know, continues to evolve and may require further changes and adaptations.

Further details will be provided to the Capilano University community in as timely a way as possible.

Please see our COVID-19 Frequently Asked Questions for more updates and information.


March 25, 2020

Capilano University updates on delivery of student services

Centre for International Experience staff and Immigration Advising services continue to assist students while working remotely. Please email to connect with our team.

The Bookstore: Effective March 20, 2020, the Bookstore is not open to the public at this time. However, our staff members are available 9 a.m.–3 p.m., Monday - Friday to answer questions by phone and process online orders of textbooks. The online book store remains open for purchasing textbooks and all books ordered will be delivered to your home or business address. Please contact the Bookstore by phone 604-984-4972 or email   

Academic Advising: staff continue to assist students while working remotely. Please email to connect with our team and visit  the Academic Advising webpage for more information. 

Please see our Frequently Asked Questions page for more information on campus services.


March 20, 2020

Teaching, Learning and Campus Services

As we continue to shift our services to remote delivery, please be advised that beginning Monday, March 23, 2020, until further notice, Capilano University facilities will be operated as follows:

  • All teaching and learning will now be facilitated remotely. The exception is learning coordinated through Accessibility Services which will be facilitated between the hours of 9 and 3 in the Birch building.
  • The main floor of Birch will be open for students who need a space to study with WiFi connectivity. Computer labs with printers will be open in FIR 210 and 213 for students who need them.
  • Essential services that cannot be performed offsite will be conducted on campus and buildings will be open to employees for this purpose.
  • Instructors will be able to access their offices.
  • The Children’s Centre will be closed.
  • CapU Residence will continue to operate for students who have no other accommodation options.


March 19, 2020

Changes to Service Schedules and Campus Hours During COVID-19

We are continuing to implement precautionary practices to support the health of our community under the current circumstances. This includes shifting to predominantly remote learning and reduced staffing for support services. In relation to this, we have introduced the following changes to our service hours for the foreseeable future.

In general, buildings on the main campus are open from 7:30 a.m.–4:30 p.m. and service hours are from 9 a.m.–3 p.m. If you need to access a building outside of those hours, please contact security as below.

Birch Building Cafeteria

Food services are now suspended on campus. If you are on campus, please be advised to bring your own food until further notice.


Beginning March 20, 2020, the Bookstore is scheduled to operate from 9 a.m.–3 p.m. Please call the Bookstore before coming to campus: 604 984 4972. The online store will remain open for purchasing textbooks at this time. Books ordered will be delivered to your home address.

Campus Security

If you need assistance or have a question about safety and security on campus, you can contact our security office. They will remain available 24/7. For help with security, first aid, Safe Walk or lost and found, contact:

CapU Lonsdale

Our CapU Lonsdale location is closed and staff are shifting to work remotely.

Centre for Sport and Wellness

All active health programs, weight room, change rooms/showers and gymnasium are closed until further notice.

  • We recognize the importance of health and wellness during this time and encourage our community members to be active outside until we can re-open our facilities and programs.
  • Refunds for programs will be assessed once a date for resumption of service has been determined.

The Children’s Centre

Consistent with the Province’s expectations in relation to essential services, the Children’s Centre remains open.

Health Services & Dental Clinic

Services are closed until March 31, 2020, with a possible re-opening date of April 2, 2020.

IT Services

IT Services is available Monday to Friday, 7 a.m.–7 p.m. via email:

kálax-ay Sunshine Coast Campus

All learning at our campus in Sechelt has moved online for the remainder of the semester. Inquiries can be sent to: and telephone assistance is available by calling:  604 885 9310 between the hours of 9 a.m.–3 p.m.


The University’s Library (including the second and third floors of the Library Building), First Nations Student Services and Learning Commons are closed with services provided remotely. Dedicated computers and printers will be made available on campus for those students without personal access to such resources. Visit the website for more information.

Student Housing Services

CapU Residence remains open. We will continue to house and support students who need to remain in residence. At this time, there are no plans to close residence or the dining hall. Students planning to continue living in residence will receive regular updates regarding available services and our operations.

The Ts̓zil Learning Centre, Mount Currie

The Ts̓zil Learning Centre is closed until further notice.

Please see our  for a full list of services and hours at this time.


March 17, 2020

Capilano University resumes academic programs through remote (online) and adapted instructional and service models

Aligned with the expectations of British Columbia’s health authorities and the Province of British Columbia’s response to COVID-19, Capilano University’s teaching and learning model has been adjusted, effective March 18, 2020 to a primarily remote (online) delivery model.

While the majority of our courses will be conducted remotely until the end of the Spring Term, there are a small number that, due to their distinct requirements, have instead been modified to meet current standards of social distancing in order to proceed through in-person instruction. Students will be informed directly by their instructors on March 18 of next steps to re-engage in their learning.

These adaptations have been made to support the continuity of teaching and learning through the evolving situation of COVID-19. Our overarching goal is to ensure we are actively contributing to society’s greater efforts to stop the spread of the virus.

There are several major components of this temporary change to our operations. The following actions will continue to be implemented throughout the week and remain in effect until further notice:

  1. The University is currently developing a plan to modify work arrangements for employees while maintaining essential services to students. Further details will be announced on Wednesday, March 18, 2020.
  2. The kálax-ay Sunshine Coast Campus is closed and all academic programming has been moved to remote delivery.
  3. CapU Lonsdale will be closed to students from end-of-business on Wednesday, March 18, 2020. Employees will receive specific instructions related to this from their manager.
  4. The University’s Centre for Sport and Wellness is closed; academic programming located in the Centre has been relocated on the main campus.
  5. The Children’s Centre remains open. This is consistent with the Province’s expectations in relation to essential services.
  6. The University’s Library (including the second and third floors of the Library Building), First Nations Student Services and Learning Commons will be closed effective end-of-day Wednesday, March 18, 2020. Dedicated computers and printers will be made available on campus for those students without personal access to such resources.
  7. The last day of food services in the Birch Building cafeteria will be Wednesday, March 18, 2020 (updated).
  8. There will be no in-person final exams. Continuity of exams will be facilitated by alternative means. Direction will be provided once details are confirmed.

Despite every effort and consideration, we realize that no plan will perfectly meet all individual expectations and circumstances. This plan will be reviewed daily and, as circumstances change, will be adjusted and communicated accordingly.

Our approach has been designed to first and foremost support the societal goal of ending the spread of COVID-19. Although we have no reported cases in the Capilano University community and the risk to the general public remains low, this plan supports our efforts to focus cleaning on essential facilities and support services.

Capilano University appreciates every effort being made by all members of our campus community to ensure as smooth a transition as possible to the new model. There will be gaps. There will be challenges. We ask that students communicate directly with their instructors to address any difficulties they may be experiencing.

As always, we will continue to update you with information as it becomes available and we greatly appreciate everyone working together with empathy and patience, particularly under such unprecedented circumstances.


10:00 a.m. - March 15, 2020
and updated 4:30 a.m. - March 17, 2020

Capilano University pauses all classes for Monday, March 16 and Tuesday, March 17, 2020.

Campus Events - In keeping with the latest public health guidelines, the University has cancelled all gatherings of over 50 people. All remaining gatherings, of any kind, are being carefully assessed for the ability to maintain proper social distancing measures.

Student Services - Student services remain open at this time. Our staff are working hard to respond to students and provide assistance in a timely manner.  Please see our Frequently Asked Questions for more information.

More information: The BC Government has created the hotline 1-888-COVID19 for non-medical COVID-19 informaton and a self assessment tool for British Columbians to determine whether they should be tested for COVID-19. If you require immediate medical support call 8-1-1. 

Alternative Learning Initiated

To facilitate continuity of learning under the circumstances created by COVID-19, Capilano University will pause all university classes for Monday, March 16 and Tuesday, March 17, 2020 to prepare for a shift away from in-person instruction for the remainder of the semester. Alternative forms of instructional delivery will resume remotely, or through other delivery methods, on Wednesday, March 18, 2020. Further information related to exam schedules and methods of examination delivery will be forthcoming as soon as details are confirmed.

Instructors will advise their students as to the specific route that their classes will resume. Students are asked to monitor their email closely over the next several days for these instructions. 

Please note that although the risk posed by COVID-19 in BC remains low for the general population, we are taking these steps to ensure learning continuity for our students in a manner aligned with the direction of the Provincial Health Officer. Classes that do resume in person will be required to be conducted with the appropriate social distancing recommended at this time.

Instructors will receive more detailed information from Laureen Styles, VP Academic & Provost as soon as details are confirmed.

The University will remain open with usual operating hours while we transition to the new model and for the remainder of semester.

We thank everyone for facilitating as smooth a transition as possible. Your support is greatly appreciated. 


Updated 10:00 a.m. - March 14, 2020

Please note, we have no reports of any COVID-19 illness among our campus community. The University is currently reviewing plans for alternative delivery of our courses and programs. Please watch for further announcements on Monday, March 16, 2020. 

British Columbia's Provincial Health Officer Dr. Bonnie Henry issued new directives on March 12, 2020 that took effect immediately:

  • The government advised against all non-essential travel outside of Canada, including to the United States.
  • Anyone who chooses to travel outside of Canada now is asked to stay away from work or school for 14 days upon their return. 
  • The government directed that all event organizers cancel any gathering larger than 250 people. "This includes indoor and outdoor sporting events, conferences, meetings, religious gatherings or other similar events. This threshold has been selected, as it is much easier to maintain important social distancing to prevent transmission of COVID-19."

For students: Following the government's annoucement, schools and universities remain open at this time. However, please stay home if you are sick, and contact your instructors to notify them of the situation. If you need to follow self isolation due to COVID-19, again, contact your instructors and stay home from campus. Instructors can assist with remote learning options and accommodations.

Students, faculty, staff or visitors who have been laboratory tested for COVID-19 should stay home or self-isolate in their room alone, until their test results are known.

Anyone who has been in close contact with someone who has been diagnosed with COVID-19 by laboratory testing should stay home or self-isolate in their residence/room alone for 14 days after their last encounter. Individuals should monitor themselves daily for symptoms (fever, cough, muscle aches, difficulty breathing). This does not apply to travellers who have returned to Canada up to or before March 12. The previously mandated self-isolation requirements for travellers returning from Hubei Province, China; Iran; and Italy remain in effect in those cases.

Capilano University's response and role of public health authorities

University events: Capilano University is taking the necessary steps now to assess all events, and cancel events as needed. All large-scale planned events, of over 250 people, are cancelled. This applies both to events organized by the University and external groups. Please watch for information from your event organizers. 

The University continues to take its direction from local, provincial and national public health authorities for our campus response associated with COVID-19. We have activated emergency operations procedures and are actively reviewing our infectious disease protocols. Our senior leadership is in regular communication with public health officials to ensure our campuses are prepared to respond.

If a case of COVID-19 were to be confirmed that affects Capilano University, it would be communicated to the University via our Medical Health Officer for Vancouver Coastal Health and information would be shared with the campus community.

COVID-19 in B.C.

There is a growing, but limited number of cases of COVID-19 in B.C. Each one is being very closely managed. Updated information regarding these cases is available from the BC Centre for Disease Control. At this time, the Public Health Agency of Canada continues to assess the public health risk associated with COVID-19 as “low for Canada".

North Vancouver - On March 13, 2020, Provincial Health Officer Dr. Bonnie Henry announced three additional confirmed cases of COVID-19 on the North Shore. All cases are in relation to Lynn Valley Care Centre, Lions Gate Hospital and Hollyburn House. All these cases are being closely managed by the health authority. 

We realize that news of COVID-19 in North Vancouver may lead to concerns. The health and well-being of our students and employees is of primary importance to the University.  Please see information on the University's response in our Frequently Asked Questions section.

Previously, on March 2, 2020, the BC Centre for Disease Control provided recommendations for post-secondary students, faculty and staff: 

  • Students, faculty or staff returning from Italy, Iran or Hubei Province, China must stay home or self-isolate alone for 14 days after they leave. They should monitor themselves daily for symptoms (fever, cough, muscle aches and difficulty breathing).
  • Students, faculty, or staff who have been in close contact with someone who has been diagnosed with COVID-19 by laboratory testing should stay home or self-isolate alone for 14 days after their last encounter. Individuals should monitor themselves daily for symptoms (fever, cough, muscle aches, and difficulty breathing).
  • Students, faculty, or staff who have been in other parts of mainland China (outside Hubei Province) should monitor themselves daily for symptoms (fever, cough, muscle aches, and difficulty breathing) for 14 days after they left China. They do not need to self-isolate. 

Those who develop symptoms during the 14-day monitoring period should immediately self-isolate (stay in a room that is not shared with anyone else) and call their health-care provider or the provincial health line 8-1-1 to discuss any need for testing and follow up. 

We are now aware that this virus can cause a range of mild to severe symptoms, and it is possible that people will not recognize symptoms that are mild. Given this new information, taking steps to reduce the chance of spreading the disease to others is important.

Travel advice and advisories

Please consult the Government of Canada Travel and Tourism information for the latest travel advice before any travel.

Anyone expecting visitors to campus from affected areas should keep updated to determine if the visit may be delayed or affected by the situation overseas.  

University-related travel

The University is continuing to suspend all university-related travel for students and employees consistent with Government of Canada travel advisories, as it relates to Coronavirus, at this time. This decision will be reviewed regularly as additional information is available.

Stay informed

Please follow information from the BC Centre of Disease Control for up-to-date health information related to COVID-19. For more information follow updates from local, provincial, national and international health authorities:

Capilano University continues to monitor information from health authorities. We update students, faculty and staff as information changes. 

Submitted by: Linda Munro