Academic Support Services

Connect with one of our academic support services to achieve your academic goals and succeed in your studies. Get help with writing, math, research, English language and learning skills. Don't know what kind of help you need? Ask a question via chat and someone will get you to the right place.

Accessibility Services

Accessibility Services is available to serve students remotely via phone and email between 8:30 a.m.-4 p.m., Monday to Friday. If you are seeking academic accommodation for a disabling condition, whether permanent or temporary, contact our office via email to request an appointment and/or fill out an Accommodation Request Form. If you require any assistance with your accommodations, specialized software, exams or communication with an instructor, please call 604 983 7526 or email access-serv@capilanou.ca. For general inquires, or  more information, visit the Accessibility Services webpage. 

Athletics and Recreation

Our Athletics and Recreation staff are supporting students and employees with staying active virtually through a series of recreation challenges and the 2021 Recreation Movement that provides access to online workout classes from 100+ colleges and universities in the comfort of your own home. Athletics and Recreation information is found on the Capilano Blues website. Follow the Capilano University Blues on Twitter, Facebook or Instagram for the latest updates. The Centre for Sports and Wellness on our main campus is currently closed.

Birch Building Cafeteria

Food services on the main campus remains limited, with the Birch Building Cafeteria closed until further notice. Students and employees have the following options:

  • Bring your own food. Please note that communal microwaves are not available due to COVID-19 health and safety protocols.
  • Vending machines are available with a variety of food and beverage options, including fresh food vending machines at the Nat and Flora Bosa Centre for Film and Animation.
  • Order from food delivery services using the central Birch Building roundabout as a curbside pick-up point. Other pick-up points around the main campus are being considered. Signage will be posted.

Bookstore

Bookstore is open to the public 8:15 a.m.–3:30 p.m., Monday to Friday.  Textbooks, digital books, clothing and stationery can also be purchased through the online book store. If you need more information, please contact the Bookstore by phone 604-984-4972 or email bookstore@capilanou.ca.

Campus Security

Campus Security continues to operate 24/7. If you need assistance or have a question about safety and security on campus, please call 604 984 1763 or email Campus Security at securityguards@capilanou.ca.

Career Development Centre (CDC)

Career Development Centre (CDC) staff members continue to provide resources and information on career development support. Appointments are available online or by phone. Login to the Career Hub to book appointments, access resources, job postings and the FAQ guide for COVID-19 income support information. Contact the CDC at cdc@capilanou.ca or 604 984 4965. Students can also follow us on Instagram, Facebook and Twitter and read our monthly Career Talk newsletter in your CapU inbox. More information is found on the Career Development Centre webpage.

Centre for International Experience

The Wong and Trainer Centre for International Experience (CIE), is a “home away from home” for international students who attend CapU. Our dedicated and experienced staff assist students with program selection, international admissions, immigration advising, medical insurance, student leadership and mentorship opportunities, learning and transition support, study abroad, and more. Please email inted@capilanou.ca to connect with our team.

Computer labs & printers

Computer labs & printers are available on the main campus for students without personal access to these resources. A drop-in computer/printer lab is located at the Library Building, room LB316, open 8 a.m.–7 p.m, Monday to Friday; and a drop-in printer lab is available at the Birch Building Cafeteria, Upper Café, open 7:30 a.m.–9:30 p.m., Monday to Saturday. Cedar Building, room CE223 is also available for students to use when classes are not scheduled.

Counselling Services

Counselling appointments are offered via telephone and available 8:30 a.m.- 4:30 p.m. Monday to Friday. To make an appointment students can book online, email counselling@capilanou.ca or call 604 984 1744 (reception available 8:30 a.m.-4 p.m., Monday to Friday). Students must be currently residing in B.C. to book an appointment. For initial online booking, students must not request multiple appointments. In the event of urgent situations students can call or email during service hours to access a limited number of daily appointments. Outside of service hours, students can call the 24 hour BC Crisis Centre line 604 872 3311 or Here2Talk, a mental health support service for all students currently registered in a B.C. post-secondary institution. Visit Health and Counselling Services for more information.

Indigenous Student Services

Indigenous Student Services are available to all self-identifying Indigenous students. Students can access supports via the "Self-Identifying Indigenous Students" group on Microsoft Teams. Individuals can have private chats with our Student Success specialists, review Indigenous-specific resources and reach out to fellow students or students within their programs. For email contacts and more information visit the CapU Indigenous Students webpage.

IT Services

The IT Help Desk in the Library is open 7 a.m.-7 p.m., Monday to Thursday, and 7 a.m.-5 p.m. Friday, by email: AskIT@capilanou.ca, or by phone 604-983-4952. Visit IT Services for updates to services.

Library

The Library is open! Spring 2021 hours are Monday to Friday from 8 a.m.–7 p.m. Physical spaces have been reconfigured to promote individual study and social distancing. While we understand there are many different ways students have used the library spaces in the past, at this time we can only support individual study. If you need help understanding how to "meet" online for group work or study groups, join the Student Digital Ambassadors virtually in Microsoft Teams, Monday to Saturday, 10–8 p.m. The Library’s Research Help Desk is online this term – chat with us to get help with finding resources and much more.

Registrar's Office

Registrar's Office is available to assist students through phone or online advising appointments. For questions related to academic advising, financial aid, prospective student advising or registration, you can contact the appropriate team:

Social Science Student Success

Social Science Student Success instructors can provide help with assignments for any social science courses via email socscisuccess@capilanou.ca. Visit the Social Science Student Success instructor for more information.

Student Life Hub

Student Life Hub staff are on campus 10 a.m.-2 p.m., Monday to Thursday at the Student Life Hub desk in the Learning Commons. Students can also connect with them on Instagram (@capustudentlife) between 10 a.m.-2 p.m., Monday to Thursday. The Hub team will also be hosting live video chats and challenges for students. To find out more follow @capustudentlife.

Student Rights and Responsibilities

Student Rights and Responsibilities questions are answered by the Student Rights and Responsibilities Advisor 8:30 a.m.-4 p.m., Monday to Friday. The Advisor is available to support you with information for a variety of needs. If you have concerns about student conduct, a student in distress, academic misconduct, harassment, bullying or sexual violence, you can access confidential support, information and referrals. To book an appointment or for consultation you can email studentconduct@capilanou.ca or call 604-986-1911 ext. 3578.

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