Capilano University COVID-19 (Coronavirus) FAQs

CapU response to COVID-19

We take the health and well-being, safety and security of our community, both in Canada and abroad, very seriously. Here is a listing of frequently-asked questions from the CapU community: 

Campus Services

Accessibility Services staff members are available to serve students between 9 a.m.-3 p.m., Monday to Friday. If you require any assistance with your accommodations, specialized software, or communication with an Instructor, please email access-serv@capilanou.ca. More information regarding final exams will be provided to students as it becomes available. Visit Accessibility Services for more information.

Birch Building Cafeteria food services are now suspended on campus. If you are on campus, please be advised to bring your own food until further notice.

Campus Security continues to operate 24/7. If you need assistance or have a question about safety and security on campus, please call 604 984 1763 or email Campus Security at securityguards@capilanou.ca.

Career Development Centre (CDC) staff members continue to provide resources, information on job opportunities and (coming soon) online career development tutorials. Appointments are available online, by phone or email. Log into Career Hub to book appointments, access resources and job postings. The CDC will be hosting Career Chat Drop-In sessions from 1-2 pm on Tuesdays from March 31 to April 28. Coming soon to Career Hub, we will have a resource and FAQ guide for COVID-19 income support information and recorded career development workshops you can access at your convenience. The best way to reach the CDC is by email at cdc@capilanou.ca. More information on the Career Development Centre  

Centre for International Experience staff and Immigration Advising services continue to assist students while working remotely. Please email inted@capilanou.ca to connect with our team.

Centre for Sport and Wellness has closed the Sportsplex including all active health programs, weight room, change rooms/showers and gymnasium effective Wednesday, March 18, 2020 until further notice. Any refunds for programs will be assessed once a date for resumption of service has been determined. We recognize the importance of health and wellness during this time and encourage our community members to be active outside until we can re-open our facilities and programs.

Counselling Services are available via telephone between 9 a.m.- 3 p.m Monday to Friday. Please call 604 984 1744 or email counselling@capilanou.ca to make appointments. For urgent situations outside of these hours students can call the 24 hour BC Crisis Centre line 604 872 3311. Visit Health and Counselling Services for more information. 

English Language Support (ELS) support service for non-native speakers of English can assist students with their reading, writing, speaking and listening skills. Support is offered by appointment through audio/video conferencing. Visit the ELS webpage Access: ELS webpage 

Health Services and the dental clinic on campus are closed until March 31, 2020, with a possible re-opening date of April 2, 2020.

Indigenous Student Services are available to all self-identifying Indigenous students. Students can access supports via the “Self-Identifying Indigenous Students” group on Microsoft Teams. Individuals can have private chats with our Student Success Specialists, review Indigenous-specific resources and reach out to fellow students or students within their programs. For email contacts and more information visit the CapU Indigenous Students webpage. 

IT Services is available 7 a.m.–7 p.m., Monday to Friday, via email: ithelp@capilanou.ca.

Learning Support Services appointments are conducted by phone or email. Resources specific to writing online open book exams are available. Please call 604 984 1744 or email studyskills@capilanou.ca for information or to book an appointment.

Library Services staff are available to answer questions by email: library@capilanou.ca. All online resources are available through the Library website. The Library Building, including the second and third floor classrooms, First Nations Student Services and Learning Commons, is closed. Dedicated computers and printers will be made available on campus for those students without personal access to such resources. Please email Library staff or visit the Library website for more information. 

Registrar's Office is available to assist students through phone or online advising appointments. For questions related to academic advising, financial aid or registration you can contact the appropriate team: Academic Advising contact: advising@capilanou.ca
Financial Aid Advising contact: finaid@capilanou.ca
Registration contact: registration@capilanou.ca 

Research Help Desk has moved its services online. Need help from a librarian? Just type your question into the chat box on the “Ask a Librarian” page – they are online and available to help you during our regular hours. On evenings and weekends, the AskAway chat service is available—same chat box, same great assistance. You can also send your question to library@capilanou.ca

Math Learning Centre services are now online through WebEx. To ask questions of the instructor on duty, visit: https://capilanou.webex.com/join/dbaxter

Student Life Hub staff are available on Instagram (@capustudentlife) and Facebook from 10 am - 2 pm Monday to Friday. Students can chat with staff or call via Facebook or Instagram if you are feeling lonely or want to share your day. The Hub team ill also be hosting live video chats and challenges for students. To find out more follow @capustudentlife.

Social Science Student Success instructor can provide help with assignments for any social science courses via email socscisuccess@capilanou.ca. Visit the Social Science Student Success instructor for more information.

The Bookstore is not open to the public at this time. However, our staff members are available 9 a.m.–3 p.m., Monday - Friday to answer questions by phone and process online orders of textbooks. The online book store remains open for purchasing textbooks and all books ordered will be delivered to your home or business address. Please contact the Bookstore by phone 604-984-4972 or email bookstore@capilanou.ca.  

Writing Centre faculty members will be working their usual shifts remotely. Service is available to students from 10 am - 5  pm on Mondays, 10 am - 4 pm on Tuesdays/Wednesdays/Thursdays, and 10 am - 2 pm on Fridays. Writing Centre staff will be available to read and provide feedback on your written assignments by email. Once a student submits an assignment, they can expect a reply within 24 business hours. More information from the Writing Centre

CapU Locations

CapU Lonsdale: Our CapU Lonsdale location is closed and staff are shifting to work remotely.

kálax-ay Sunshine Coast Campus: All learning at our campus in Sechelt has moved online for the remainder of the semester. Inquiries can be sent to: sunshinecoast@capilanou.ca and telephone assistance is available by calling:  604 885 9310 between the hours of 9 a.m.–3 p.m.

The Ts̓zil Learning Centre, Mount Currie: The Ts̓zil Learning Centre is closed until further notice.

 

Sites closed on Main Campus  

Library: The University’s Library (including the second and third floors of the Library Building), First Nations Student Services and Learning Commons are closed with services provided remotely. Dedicated computers and printers will be made available on campus for those students without personal access to such resources. Visit the website for more information.

Centre for Sport and Wellness: All active health programs, weight room, change rooms/showers and gymnasium is closed until further notice.

  • We recognize the importance of health and wellness during this time and encourage our community members to be active outside until we can re-open our facilities and programs.
  • Refunds for programs will be assessed once a date for resumption of service has been determined.

Health Services & Dental Clinic: Services are closed until March 31, 2020, with a possible re-opening date of April 2, 2020.

We have new operating hours on campus currently as we move toward remote learning and reduced staffing models to protect the health and safety of our campus community during COVID-19. 

Building hours 7:30 a.m. - 4:30 p.m.

Service hours  9 a.m. - 3 p.m.  

Effective March 20, 2020, the Bookstore will not be open to the public. However, our staff members are available 9 a.m.–3 p.m., Monday - Friday to answer questions by phone and process online orders of textbooks. The online book store remains open for purchasing textbooks and all books ordered will be delivered to your home or business address. Please contact the Bookstore by phone 604-984-4972 or email bookstore@capilanou.ca.  

Our cleaning and custodial staff have implemented infectious disease cleaning protocols that incorporate viral disinfectants (Virox) in their regular custodial practices. We have increased frequency of cleaning common, high-touch surface areas up to six to eight times per day (i.e., door handles, railings and keyboards) and custodial staff are deep cleaning key areas on a regular basis after hours. We continue to have cleaners on campus seven days a week. 

Effective March 16, all campus tours, space rentals, external filming on campuses, and external bookings have been cancelled.

For All Students

Please email your instructor directly if you have not heard from them.

In keeping with public health guidelines annouced March 16, 2020, the University has cancelled all gatherings of over 50 people. All remaining gatherings, of any kind, are being carefully assessed for the ability to maintain proper social distancing measures. Please watch for information from your event organizer.

 

CapU Residence remains open. We will continue to house and support students who need to remain in residence. At this time, there are no plans to close residence or the dining hall. Students planning to continue living in residence will receive regular updates regarding available services and our operations. We understand that many students may wish to leave residence due to COVID-19 and we are committed to supporting these decisions. From now until March 31, 2020, students will be permitted to move-out of residence and receive a prorated refund for residence and meal plan fees. For all questions related to student housing please contact housing@capilanou.ca.

The Registrar's Office is available to assist students through phone or online advising appointments.

For questions related to academic advising, financial aid or registration you can contact the appropriate team:

Academic Advising contact: advising@capilanou.ca
Financial Aid contact: finaid@capilanou.ca
Registration contact: registration@capilanou.ca

Currently, the Career Development Centre (CDC) is open online.

Here are a list of services currently offered by the CDC: 

  • Appointments with career development advisors;
  • Current job opportunities;
  • Student resources; and
  • Online career development tutorials (coming soon!).

There are three ways you can access our services: 

  1. Log in to Career Hub
  2. Email inquiry through cdc@capilanou.ca; and
  3. Leave a message at 604.984.4965. 

Students can login to myCapU to access transcripts and mid-term marks.

Official transcripts can be ordered online via your myCapU account.

If you are feeling stress and anxiety about COVID-19 as it relates to you, your family or friends, Counselling Services is available via telephone. Please call 604-984-1744 or email counselling@capilanou.ca to make appointments. More information

All exams this term will be conducted remotely. Please await further information from your instructors.

We’ve created a dedicated email channel: safety@capilanou.ca to answer questions from students and employees. 

We share current information with you on our COVID-19 information page. Follow CapU on Twitter for additional health advice and information links.

 

For International Students

Future International Student Applicants

Yes. We are processing applications for programs for the Fall (September) 2020 and Spring (January) 2021 semesters. Please look at our website for and .

processing time is not being impacted by the current situation. We are working online and processing applications as normal.

We are aware that in some countries, IELTS and TOEFL English Language proficiency testing is unavailable due to COVID-19 business closures and interruptions. We are currently looking at alternative online testing options. In the meantime, please submit your application without the English Proficiency requirement, and we will update you as soon as possible.

At this point in time, we intend to run all programs in the Fall semester (September). Please proceed to apply and we will update you on any changes as they may arise.

Newly Admitted International Students – Summer and Fall

As noted in a communication delivered from the Office of the VP, Academic on March 26, 2020, the Summer 2020 semester at Capilano University will proceed according to schedule. Note that courses will be offered through remote methods only during Summer Sessions I and II. Mindful that the adjustments to our standard delivery models in relation to COVID-19 may need to continue for some time, there will be no face-to-face instruction over the summer and no requirements for students to attend Summer Session exams in person. Understanding that there may be adjustments required to courses offered, any students affected by cancelled, postponed or substantially redesigned courses will be notified directly.

The government of Canada is yet to determine if you will be able to start your program online from another country. We will update you on a decision on this matter as soon as possible.

At this point, if you have received your study permit before March 18th, 2020, you may be permitted to enter Canada during the travel restriction period. Your entry to Canada is subject to government of Canada travel restrictions which includes the requirement to self-isolate for up to 14 days upon arrival. Please note, travel to Canada is restricted at the moment and accommodation options may be limited. Please check the travel advisory for Canada before making arrangements to travel. As noted above, Summer semester classes will be offered online, but it is yet to be determined if you will be able to start your program outside of Canada. We will advise you on this matter as soon as possible.

If the program you have been accepted into for the Summer semester is not offered in an adapted online format, we will defer your acceptance to the next available intake. We will be in touch with you if this is the case. If you would prefer not to start in the summer, we will try to accommodate your deferral request. Please send your deferral request to inted@capilanou.ca and we will work with you to find the best solution. If you choose to withdraw from the program, please refer to the page on our website.

Yes. Summer courses will be available for registration. Course registration for the Summer semester will remain open as scheduled until April 28, 2020 which is the fee payment deadline.

There will still be a (NISO) with an alternate delivery format. New students will receive information from the Centre for International Experience about how to access this event soon.

For those arriving into Canada, you must self-isolate under Government of Canada rules for a period of 14 days. Visit the Government of Canada public health site for more information on self-isolation.

Current International Students

Now that we have moved to online delivery of courses and final examinations, you may choose to complete your studies for the Spring 2020 semester from your home. Please note that you will still need to attend classes online and have the online capability to participate fully in your classes, do your assignments and complete any examinations. As the conditions surrounding COVID-19 change rapidly and regularly, we do not know when in-person classes will recommence. Please note that if you choose to leave, you will need a valid study permit and Visa (or eTA), issued before March 18th, 2020 to return to Canada. There may also be additional travel restrictions in place for your return to Canada.

It is important that you inform the Centre for International Experience if you are returning home and leaving Canada. This will enable us to be able to communicate with you more effectively if there are any changes to the delivery of your programs, and it will also help us know if you require support and services from the university here in Vancouver. Please let us know on inted@capilanou.ca stating your name, student number, program, and contact details at home.

You are required to have a valid study permit throughout the duration of your program while you are in Canada. During academic sessions, you would still be required to comply with your study permit conditions. If your study permit will expire soon, you may apply to extend your study permit via IRCC Online Services before the expiry date of your study permit if you need more time to complete your program. It is recommended you apply 3 months before your study permit expires to allow for longer processing times. Follow the step-by-step instructions outlined in Module 13 in your International Student Welcome Guide on e-Learn.

Due to COVID-19 concerns, many biometrics collection locations, including Service Canada Offices, have suspended collection. The biometric instruction letter cannot be amended, but 90-day extensions are being granted for those unable to book an appointment. See Where to give your fingerprints and photos (biometrics) for locations where you can give your biometrics and specific instructions for your location.

While travel is currently challenging due to limited flight services available, if you have gained a study permit before March 18th, 2020, you may be permitted to enter Canada during the travel restriction period. Your entry to Canada is subject to Government of Canada travel restrictions which include the need to self-isolate for up to 14 days upon arrival. Please ensure you read the most recent Government of Canada travel advisory, the travel advisory for your own country, and the countries you may be transiting through before making your travel decisions and arrangements.

If you are already in a program of study, your PGWP will not be affected by taking online classes at this point in time.

The number of hours you are entitled to work as an international student remains unchanged during the time in-person classes are cancelled. If you are enrolled as a full-time student in the current term and your study permit allows you to work on- or off-campus or both, you can work up to 20 hours per week off campus. Please note that employment opportunities may be limited at this time and the University is not facilitating student employment on campus at this time.

Our in-house immigration advisor, will maintain their scheduled drop-in advising hours, but will be conducting sessions by phone. If you'd like to speak to them, please email cie@capilanou.ca (from your CapU email address) with your full name and student number in the title subject line and our advisor will call you in the order that your request is received.

We recognize that this is a very challenging time to be away from home and possibly quite isolated. Currently, public health officials are recommending we take social distancing measures and stay home when possible. At this point especially, it is extremely important to communicate often with friends and family online or over the phone.

If you would like to talk to a counsellor, Student Counselling is available over the phone Monday to Friday from 9am-3pm. You can email counselling@capilanou.ca or phone 604 984 1744. For immediate crisis situations or after hours support, you can reach the 24-Hour Distress Line at 604-872-3311 or 1 800 SUICIDE (1 800 784 2433). To find more CapU Support services that are available at this time, please regularly check the listed above on this page. 

If you would like to connect with an international student mentor and discuss ways to get engaged while maintaining social distance, please email iengage@capilanou.ca (from your CapU email address) with 'Looking for an International Student Mentor' in the title subject line. In your email, please include your full name, student number, hobbies, program of study and your country of origin.

The CIE has two social media platforms we use to connect with our international student body. We encourage you to start following our CIE (@capilanoucie) and International Leadership and Mentorship Program (@capuilmp) Instagram and Facebook pages to stay engaged.

As events begin to move online, be sure to continue to check the Co-Curricular Record and Career Hub for upcoming opportunities.

If you have been paying into employment insurance, and you meet the minimum eligibility requirements, then yes, you can apply to receive employment insurance benefits as an international student.

While we are aware that many students are facing uncommon challenges due to reduced ability to work and other financial pressures, at this time our fee payment deadlines have not changed. We will update you with any changes.

If you have any questions or concerns about COVID-19 please refer to the BC Centre for Disease Control health info service. If you are covered under the BC Medical Services Plan (MSP) you may access provincial medical services. If you are a new international student covered under guard.me insurance, please follow the advice and instructions of mobileDOCTOR by guard.me.

Yes. The guard.me health plan covers “COVID-19” as it is no different than any other emergency medical issue a student or staff person would have. Please check guard.me’s FAQ and Urgent Update re: COVID-19 for details regarding their medical insurance coverage for international students in Canada and COVID-19.

If your policy is going to expire, please contact inted@capilanou.ca and request an extension. guard.me will extend your current policy at the same daily rate ($2/day).

For Study Abroad & Visiting Students

Current Outbound Students (Spring 2020)

Given the Federal government’s current instruction for Canadians abroad to make best efforts to “return to Canada via commercial means while they remain available,” we are encouraging you to take the necessary steps to return as soon as possible.

With that said, the decision is still yours to make. To ensure we can support you as best as possible, please continue to keep in touch with our study abroad team regarding your decision and arrival details by emailing studyabroad@capilanou.ca.

Yes, as part of your planning, please be aware you must self-isolate for 14 days upon your return.

Please refer to current Health Canada notices and the Center for Disease Control and Prevention (CDC) guidance.

Many of our partner institutions have already moved to online learning delivery due to COVID-19. If this is the case with your host institution, we advise you to complete your study abroad courses online.

As long as you successfully complete the course load as per your approved Study Plan and Learning Agreement and studyabroad@capilanou.ca receives your official transcript, we will be able to proceed with your transfer credit request.

Some institutions are still determining how they will conduct examinations and evaluation, so please be sure to stay connected to your host institution and instructors for future updates and guidelines.

If online course instruction alternative is not provided by the host institution, wherever possible, CapU will make every effort to help you find a viable solution so that you do not have to extend your total period of study.

Until further notice, all teaching and learning at CapU will now be facilitated remotely with a few modifications.

For more information on online learning as well as changes to service schedules and campus hours during COVID-19, be sure to read .

No, your exchange will not be cancelled. You will, however, have to successfully complete your courses via online means, provided that this alternative is offered by your host institution.

If online course instruction alternative is not provided by the host institution, wherever possible, CapU will make every effort to help you find a viable solution so that you do not have to extend your total period of study at CapU.

As every student’s situations may vary, please email studyabroad@capilanou.ca with your specific plans as far as starting another exchange next year and we will work with you to assess the feasibility of doing so from both an academic and logistical perspective.

We will make every effort to support you in your desire to go study abroad again.

If you are feeling stress and anxiety about COVID-19 as it relates to you, your family or friends, is available via telephone. Please call 604 984 1744 or email counselling@capilanou.ca to make appointments.

If it’s easier, you can always reach out to our study abroad team at studyabroad@capilanou.ca who can then connect you with Counselling Services as well.

No. The study abroad fee is an administrative fee and, as such, non-refundable, as stated in your original study abroad acceptance letter.

CapU is able to approve reasonable reimbursement of costs associated with changing your flight tickets if required, or, if you do not currently have a return ticket, we will approve the reasonable cost difference of purchasing a one-way fare on short notice over what you would normally have paid.

If you are purchasing a new ticket, please purchase the most reasonable cost ticket available in economy fare preferably direct back to Canada. Please note that you must retain and email your tickets and receipts to studyabroad@capilanou.ca upon return.

Please contact studyabroad@capilanou.ca for any clarification on this matter.

CapU will assess the reimbursement of costs associated with cancelling your accommodation on an individual basis.

Please note that you must retain and email all your receipts and details of your accommodation situation to studyabroad@capilanou.ca upon return.

We recommend that you have the following links and contacts on hand: International SOS (Global medical and travel security services); local embassies and consulates by destination; Canadian Consular Services Emergency Assistance Abroad (for Canadian citizens in need of emergency consular assistance); and ROCA registration (You already registered prior to your departure).

Remember: this is a free service that allows the Government of Canada to notify you in case of an emergency abroad or a personal emergency at home. Also, please inform our study abroad team at studyabroad@capilanou.ca.

Vietnam/Cambodia Field School Participants (Spring 2020)

The new proposed dates are December 5 to 19, 2020. This proposal is still subject to confirmations with vendors and airlines as well as the responses from CapU’s field school student participants.

We understand and are actively looking into ways of accommodating final exams while on the field school. Specific solutions will be communicated to you directly from studyabroad@capilanou.ca.

Both tourism courses as part of this field school will continue in an online format as directed by your course instructor.

If flight deviations are allowed during the newly proposed dates, and you were on the original approved list, your flight deviation will be approved again.

Disney International Program Study Abroad Students (Summer to Fall 2020)

Disney has confirmed that although they are currently closed as a precaution due to COVID-19, they are still planning to run the Summer cohort of the Disney College Program.

As a result, the timeline remains the same, with the student arrivals scheduled for June 27, 2020, the University of California Riverside program start on June 29, 2020, and Academic Training at Disney World start on July 13, 2020.

Please note that final decisions on this timeline will be affected by any future Global Affairs Canada restrictions with respect to COVID-19. At present, Global Affairs Canada’s Official Global Travel Advisory to "Avoid non-essential travel outside of Canada until further notice" remains.

Also, any changes to the DIP timeline will be communicated directly to study abroad students via studyabroad@capilanou.ca.

Future Outbound Study Abroad Students (Fall 2020 – Summer 2021)

We encourage all interested current CapU students (domestic and international) to apply for upcoming study abroad programs.

Currently, applications are open and interview are being conducted online. For deadlines, see . Please note that final decisions on study abroad program acceptances for the Fall 2020 and Spring 2021 will be affected by any future Global Affairs Canada restrictions with respect to COVID-19.

At present, Global Affairs Canada’s Official Global Travel Advisory to "Avoid non-essential travel outside of Canada until further notice" remains. Also, any changes to the future application process will be noted on and communicated directly to all study abroad applicants via studyabroad@capilanou.ca.

Current Inbound Exchange & Visiting (VISP) Students (Spring 2020)

Until further notice, all teaching and learning at CapU is being facilitated remotely with a few modifications.

For more information on online learning as well as changes to service schedules and campus hours during COVID-19, be sure to read .

All teaching and learning at CapU is now facilitated remotely, so you are free to return home if you wish. Be sure to continue to monitor updates through .

Also, be sure to contact each of your instructors directly to obtain specific course completion requirements as limited in-person attendance may still be required for specific courses.

Yes. The guard.me health insurance covers “COVID-19” as it is no different than any other emergency medical issue you might have.

mobileDOCTOR by guard.me is offering services to those who are exhibiting symptoms of COVID 19.

In recognition of the fact that it is imperative that our healthcare system is accessible to people with symptoms, you are asked to only access this service if you have signs or symptoms of COVID-19.

Future Inbound Exchange & Visiting (VISP) Students (Fall 2020)

Yes, we are continuing to accept nominations for the Fall 2020 and Spring 2021 terms.

In light of the current situation, please bear with us in case there are slight delays in responding. Rest assured, we are pleased to receive your nominations and will respond as quickly as possible.

Yes, we are. In light of the current situation, please bear with us in case there are slight delays in responding. Rest assured, we are pleased to receive your students’ applications and will respond as quickly as possible.

For Employees

Yes, Capilano University employees will continue to be paid during this time.

The Centre for Teaching Excellence is here to support you.

The CTE provides a variety of resources for faculty, including daily online chat support between 8:30 – 10 a.m. daily Monday to Friday. For more information, visit the CTE website or email cte@capilanou.ca.

The University offers a variety of resources to support you in working remotely during this time: www.Capilanou.ca/working-remotely

Please log in to Employee Self-Service to access your T4 form. 

Health and Wellness

As a reminder, health agencies advise the following guidelines to avoid the spread of infection:

  • If you are sick, stay home;
  • If you have a fever, call you family doctor or call 8-1-1 to speak to a health care provider;
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer;
  • Avoid touching your eyes, nose, and mouth with unwashed hands;
  • Avoid close contact with people who are sick;
  • Avoid shaking hands;
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage; and
  • Clean and disinfect frequently touched objects and surfaces. 

The provincial government has developed a non-emergency line for those with non-medical questions related to COVID-19: 1-888-COVID19. This phone line is staffed from 7:30 am to 8 pm and offered in more than 110 languages. 

Please follow information from the BC Centre of Disease Control for up-to-date health information related to COVID-19. For more information follow updates from local, provincial, national and international health authorities:

Social distancing is a way that we can slow the spread of COVID-19 by limiting close contact with others. Even though we are not sick, we should still keep about two meters (six feet) or the length of a queen-sized bed from one another when we can when outside our homes.

The BC Ministry of Health has developed a self-assessment tool to help you determine whether you may need further assessment or testing for COVID-19. You can complete this assessment for yourself, or on behalf of someone else, if they are unable to: COVID-19 Self-Assessment Tool.

Self-isolation means avoiding situations where you could infect other people. This helps prevent the spread of infection, and lowers the chance of spreading the illness to other people. When you are exposed to an illness, there is the time between exposure and when you start to feel sick. This is called an incubation period. There is a small chance you can spread germs in the days before you feel sick. People at high-risk of having been exposed to the illness are asked to self-isolate.

People asked to self-isolate should stay home and limit contact with others for 14 days. To limit contact with others, you should

  • Stay home
  • Avoid those who have chronic conditions, compromised immune systems and older adults
  • Avoid having visitors to your home
  • Wash your hands often with soap and warm water for 20 seconds
  • Cover your mouth and nose with your arm when coughing or sneezing

During a period of self-isolation, self-monitor for fever, cough or difficulty breathing. If you have these symptoms call the local public health authority or 8-1-1.

Source: HealthLink BC