Interlibrary Loan Troubleshooting

    • I didn’t receive an email.

      Check your junk or spam folder if you haven’t received a TitanFile email within a week of your request. If you still can’t find it email capill@capilanou.ca

      I can't download the article.

      Try using a different browser, such as Internet Explorer, Chrome, Firefox or Safari. Also, check for browser updates for the most current browser version.

      The link doesn't work.

      Did you receive the email more than a week ago? Links expire in one week. If it's been longer,email capill@capilanou.ca about getting the loan again.

      I can’t wait a week for an interlibrary loan. Is there a way to get it sooner?

      Possibly. See the Reciprocal Borrowing page for more details.