Transcripts & Forms

    • Below is a list of the different kinds of requests you may need to make with the Registrar's Office. If you cannot find the information you need for your particular request, please contact the Registrar's Office.

    • Official Transcript Requests

      Requesting Official Transcripts

      • An official transcript is a complete Capilano University record of all credit programs and courses and the grades achieved.
      • Official transcripts are issued by the Registrar's Office in a sealed envelope.
      • We do not email transcripts.
      • The cost of each copy of a transcript is $12.00.
      • Requests will be processed once all the required information and your payment has been received.
      • The applicant must clear all debts before a transcript will be issued.
      • Transcripts will be printed and mailed the next business day, Monday through Friday.
      • The transcript will be mailed to the address that you provide via regular mail. Standard Canada Post mailing timelines apply (www.canadapost.ca).

      How to request Official Transcripts

      Online

      Log into the Student Information Web Service at myCap. Once you are logged in, go to the Student Records menu and choose Request Printed/Official Transcript.

      Please note: There is no option for pick-up for online transcripts. If you wish to pick up your transcript you must request your transcript by mail, by fax or in person.

      Please also note: Former students that do not have access to their Student Information Web Service (myCap) account will need to order official transcripts using the form and an option below.

      By Mail

      Print and complete an Official Transcript Request Form and mail it with your payment to the Registrar's Office. Students that do not remember their Capilano student number should provide additional information such as a date of birth to verify their information. Payments can be made by Visa, MasterCard, American Express, money order or cheque.

      By Fax

      Print and complete an Official Transcript Request Form and fax it to the Registrar's Office at 604.984.1798. Students that do not remember their Capilano student number should provide additional information such as a date of birth to verify their information. Payments can be made by Visa, MasterCard, or American Express.

      In Person

      Please bring your Student ID or picture ID to the Registrar's Office. You can complete an Official Transcript Request Form ahead of time or pick one up in person. Please note that payment is due at the time you submit your request.

      Types of Transcript requests:

      When submitting a request for Official Transcripts, there are different service options available. Please review the options below to ensure you are requesting the correct service for your needs. If neither of these choices is selected, the transcript request will be filled immediately.

      Grad: To be eligible for this service, you must apply and be eligible for graduation. Transcript requests will be held until you have been advised that you are eligible to graduate and graduation comments have been entered.

      End-of-Term Transcript: Transcript requests will be held until the end of the current term when all the grades are submitted. Below are the general guidelines for when an "End-of-Term" transcript will be released:

      Spring Term: Early May
      Summer Term: End of August
      Fall Term: End of December

      For a complete list of end-of-term processing (grading) dates and convocation dates, please see Dates and Schedules.

      ABE Courses Request

      Request for ABE Courses Form.

      This form is for currently admitted students to Capilano University who have never before applied to Adult Basic Education and want to take ABE courses. The completed form needs to be submitted to the Registrar's Office and you must contact the ABE department regarding testing and level placement.

      Course Outline Request

      Information about Requesting Course Outlines

      • Course outlines are issued by the Registrar's Office, only on the signed, written request of the student and are mailed directly to the institution, agency, or student.
      • Course outline requests can be made by mail, by fax, or in person at the Registrar's Office and are processed in the order in which the requests are received.
      • Normal processing time for course outlines is seven (7) working days; however, the time to process your request may increase during peak periods.
      • The cost of each course outline is $5.00.
      • A course outline will not be issued if any University account is outstanding. The applicant must clear all debts before a course outline will be issued.

      Ordering Course Outlines

      By Mail

      Requests submitted by mail should be sent to Capilano University, Registrar's Office, 2055 Purcell Way, North Vancouver, BC, Canada, V7J 3H5. Requests will be processed once all the required information and your payment has been received.

      By Fax

      Requests submitted by fax should be faxed to 604.984.1798. Requests will be processed once all the required information and your payment has been received.

      In Person

      To request a course outline in person, please bring your student ID card or picture ID to the Registrar's Office. You will be asked to complete a Request for Course Outline form and submit payment for your request. The Cashier's Office accepts payment by Visa, MasterCard, American Express, cheque, cash, money order, or debit card. Please make sure that you have the complete address information for the institution, agency, or place to which the course outlines are to be mailed.

      Extenuating Withdrawal Application

      Withdrawal from courses after the end of the withdrawal period is only granted for extenuating circumstances, which are often related to a medical situation. Information about the documentation required for such withdrawal is available from the Registrar's Office.

      Please note:

      1. Applications for extenuating withdrawals must be submitted within twelve (12) months of the start of the course(s) you are applying for.
      2. Students are encouraged to consult with their instructors to identify alternatives for successful completion of their courses prior to applying for an extenuating withdrawal.
      3. If able, students should continue to attend classes and complete course requirements while their application is being reviewed.
      4. Students who are receiving financial aid in the form of a loan, scholarship, award, or bursary should contact Financial Aid and Awards to determine if their current or future financial aid will be impacted.

      To submit an application for Extenuating Withdrawal

      If you have questions about this application process please contact the Assistant to the Registrar at 604-990-7846 or at registrarassistant@capilanou.ca

      Letter of Permission Request

      Request for Letter of Permission Form

      • Letters of permission are processed by the Registrar's Office only on the signed, written request of the student.
      • The form can be submitted via mail, fax or in person at the Registrar's Office.
      • Normal processing is seven (7) business days for courses listed in the BC Transfer Guide; for courses not listed in the BC Transfer Guide, processing time could be up to six (6) weeks.
      • Rush requests are not accepted for this letter.
      • Requests will not be processed if the student account with the University is outstanding.
      • The processing fee for this request is $20.00.

      Letters or Forms Request

      Information about Letter or Form Requests

      • Letter and form requests are processed by the Registrar's Office only on the signed, written request of the student.
      • Students must pick up the letter(s) or form(s) that they request or complete a Release of Information form indicating that a third party is authorized to pick up the letter or form.
      • Letter and form requests can be made by mail, by fax, or in person at the Registrar's Office and are prepared in the order in which they are received.
      • Normal processing time for letters or forms is seven (7) working days; however, the time to process your request may increase during peak periods. The cost of each letter or form that is prepared is $20.00 for regular processing. Rush letters or forms may be requested at a cost of $40.00 each, but rush requests may be denied during peak periods.
      • A letter or form will not be issued if any University account is outstanding. The applicant must clear all debts before a letter or form will be issued.
      • Please note that Canadian government student loan forms and In-School Deferment (US Loans) forms are processed through the Financial Aid Office.

      Types of Letters and Forms

      1. Forms that must be completed by your educational institution (i.e. scholarship form, CPP, RESP, etc.). Please ensure that any portions of your form that are to be completed by the student, contributor, or subscriber are completed, signed, and dated before it is submitted to the Registrar's Office.
      2. Letter required to extend study permit. Note that there is no charge for this letter unless rush processing is requested; rush processing for this letter is $20.00.
      3. Letter required to apply for US Visa or re-entry to Canada.
      4. Letter required to confirm attendance at Capilano University.
      5. Letter required to confirm program completion (Bachelor's Degree, Associate Degree, Diploma).
      6. Letter of permission required to study at another institution.
      7. Other letters as requested.

      Process for Ordering Letters and Forms

      By Mail

      Requests submitted by mail should be sent to Capilano University, Registrar's Office, 2055 Purcell Way, North Vancouver, BC, Canada, V7J 3H5. Requests will be processed once all the required information and your payment has been received.

      By Fax

      Requests submitted by fax should be faxed to 604.984.1798. Requests will be processed once all the required information and your payment has been received.

      In Person

      To request a letter or form in person, please bring your student ID card or picture ID to the Registrar's Office. You will be asked to complete a Request for Letter or Form and submit payment for your request. The Cashier's Office accepts payment by Visa, MasterCard, American Express, cheque, cash, money order, or debit card.

      Release of Information Form

      If you wish to release any information about your student record or items such as transcripts, letters or forms to a third party, you will need to complete the Release of Information Form above and submit it to the Registrar's Office.

      Replacement Credential Application

      To order a replacement credential, please submit the form above and payment to the Registrar's Office.

      Required to Withdraw Appeal Form

      If you have been Required to Withdraw (RTW), you may appeal to return to the university before one academic year is completed. To do so, you will need to complete the Required to Withdraw Appeal Form above and submit it to the Registrar's Office for review by the Registrar. If you have questions about this form or about returning to the university in general, you should call 604.984.4900 to speak with an advisor or email Advising at advising@capilanou.ca.

      Transfer Credit Request

      For more information about Transfer Credit, including Substitution, Exemption, and Prior Learning Assessment, please visit Transfer Options.

    •  

      Connect on Facebook  YouTube  Connect on Twitter 

      @CapURegistrar