It may feel wise to have a third person present during a difficult conversation, somone who is not involved in the situation and who can ensre that the conversation remains safe and positive. In the mediation, the Advisor acts not as a judge but instead as a facilitator of communication and resolution.
Mrediation is not focused on 'accountability', although the process does hold people accountable for their actions. Mediation focuses on 'responsibility', giving people the ability to understand and to respond to the impact of their behaviour. The goal of mediation is mutual understanding and change. It may result in an apology, specific expectations for the future, or whatever solution the parties involved decide is appropriate.
Mediation is a guided conversation that leads to specific changes. The Advisor facilitates a concrete process that leads to mutual understanding and empathy and to specific agreements related to the issues discussed. The process focuses on specific concerns, one by one, and explores what has not been working and the possible choices the parties can make to make things work better. Mediation includes structured problem solving, leading to workable solutions that may be hard to see without the help of a mediator.
The mediator guides a structured process in which:
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