• It may feel wise to have a third person present during a difficult conversation, somone who is not involved in the situation and who can ensre that the conversation remains safe and positive. In the mediation, the Advisor acts not as a judge but instead as a facilitator of communication and resolution.

      Mrediation is not focused on 'accountability', although the process does hold people accountable for their actions. Mediation focuses on 'responsibility', giving people the ability to understand and to respond to the impact of their behaviour. The goal of mediation is mutual understanding and change. It may result in an apology, specific expectations for the future, or whatever solution the parties involved decide is appropriate. 

      What is Mediation?

      Mediation is a guided conversation that leads to specific changes.  The Advisor facilitates a concrete process that leads to mutual understanding and empathy and to specific agreements related to the issues discussed.  The process focuses on specific concerns, one by one, and explores what has not been working and the possible choices the parties can make to make things work better.  Mediation includes structured problem solving, leading to workable solutions that may be hard to see without the help of a mediator.

       The mediator guides a structured process in which:

      •  the situation is safe and supportive so that issues can be dealt with in a calm and positive way
      •  each person is helped to identify and discuss the sources of conflict
      •  each person has an equal chance to express their ideas and feelings about the specific topic being explored
      •  each person listens to the other without interrupting
      •  parties arrive at (re)solutions to the specific issues, often in the form of a written Agreement, acceptable to everyone; nothing is decided until everyone agrees
      • parties are provided with communication and problem-solving tools to resolve future conflicts on your own.