If you feel comfortable, here are three steps to take in a conversation:
Make an effort to listen to the other person and understand their point of view.
Accept that your actions have offended them, even if that was not your intention or if you think their reaction is unreasonable. Do not inflame the situation by, for example, repeating the behaviour, name-calling, denying or denigrating the other person's feelings or threatening retaliation. Let them know you have understood their point of view.
Explain where you were coming from, your perspective, without denying or disagreeing with theirs. It is almost always a good idea to apologize for any misunderstanding that occurred or any harm you may have done, however unintentional. If having this conversation seems difficult, get some advice before responding. See the Conflict Resolution Advisor, your union or a counsellor.
Capilano University | 2055 Purcell Way, North Vancouver, British Columbia Canada V7J 3H5 Tel: 604.986.1911
Sunshine Coast | 5627 Inlet Avenue, Sechelt, British Columbia Canada V0N 3A0 Tel: 604.885.9310
Capilano University is named after Chief Joe Capilano, an important leader of the Squamish (Sḵwx̱wú7mesh) Nation of the Coast Salish people. We respectfully acknowledge that our campuses are located on the territories of the Lil’wat, Musqueam, Sechelt (shíshálh), Squamish and Tsleil-Waututh Nations.