How often have you come away from a conversation feeling like you just weren't heard? How does that make you feel about the other person? About the prospects for a satisfying, stimulating relationship? About working together? About yourself?
Being a good listener is not enough to create a communicative, respectful, conflict-resolving relationship — but it's utterly essential to that process. And it's a good place to start.
You may have already come across the following phrases: active, reflective or empathic listening. These all describe listening that is more than silence. It means:
What good does this do? Try it. You will usually find that active listening works well in many ways:
Capilano University | 2055 Purcell Way, North Vancouver, British Columbia Canada V7J 3H5 Tel: 604.986.1911
Sunshine Coast | 5627 Inlet Avenue, Sechelt, British Columbia Canada V0N 3A0 Tel: 604.885.9310
Capilano University is named after Chief Joe Capilano, an important leader of the Squamish (Sḵwx̱wú7mesh) Nation of the Coast Salish people. We respectfully acknowledge that our campuses are located on the territories of the Lil’wat, Musqueam, Sechelt (shíshálh), Squamish and Tsleil-Waututh Nations.