Using Your Phone

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        Key features of the Cisco office phones

        For a review of all the features on your Cisco office phone, please read the Cisco Phone 7945 manual or the Cisco Phone 7962 manual. The model number of your Cisco office phone can be found on the top-right corner of the phone.

        Cisco Phone 7945 right-side buttons

        • Messages: Pressing this button will dial your voicemail so you can check voicemails or change the settings on your voicemail ( guide on how to use your voicemail)
        • Directories: Pressing this button allows you to check missed calls, received calls and placed calls. The fifth option called Corporate Directory allows you to search for other Capilano University employees.
          In order to move between the different options, use the up and down arrow buttons below your phone screen. In order to see the calls or use the Corporate Directory, use the checkmark button once you have selected an option.

          Phone directories

        • Settings: Pressing this button allows you to customize your ringtone (Rings menu within User Preferences) or find out more information about the phone.

          Cisco phone settings menu - Network configuration

        • Volume and Mute: The Volume button allows you to control the volume of your ringtone (when you are not in a call) and the volume of the handset speaker (when you are in a call). The Mute button allows you to mute your handset.

        How to dial out on the Cisco office phones

        In order to dial out, enter 9 before the phone number (there is no need to wait for a dial tone).

        How to change your ring settings with the Cisco Self Care Portal

        1. Go to the Cisco Self Care Portal.

        2. Enter your username (in the form of firstnamelastname e.g. johnsmith5) in the Username field and your password in the Password field.

          Cisco Self Care Portal login screen

        3. Click Sign In.

        4. In the left side menu, click Phone Settings.

          Cisco Portal Phone Settings Ring Settings

        5. Click Ring Settings.

          Cisco Portal Ring Settings

        6. Choose to modify the ringtone for when you are on a call or when you are not on a call (or both). For each:
          1. Click the down pointing arrow next to the current choice.
          2. Click the option that you wish to select:
            • Do Nothing: Phone will not flash the handset light nor ring
            • Flash Only: Phone will flash the handset light (no sound)
            • Ring Once: Phone will ring only once
            • Ring: Phone will ring continuously
            • Beep Only: Phone will beep instead of ringing

              Cisco Portal Change Ring Settings

        7. Click Save.

        How to forward your calls

        You can forward the current call or all your future calls.

        • To forward the current call:
          1. While on the current call, press the Transfer button.

            Forward current call - press Transfer

          2. Enter the phone number you wish to forward the current call to.
            The phone will put the current call on hold and connect you to the person you wish to forward to. You can speak to the person you are forwarding to before forwarding the call.

            Forward current call - enter number

          3. Press the Transfer button to forward the call.

            Forward current call - complete

        • To forward all future calls from your phone:
          1. Press the CFwdALL button.

            Forward all calls - select CFwdALL

          2. Enter the phone number to which you wish to forward all your calls.

            Forward all calls - enter phone number

          3. The screen will show Forwarded to followed by the phone number you have entered.

            Forward all calls - completed

          4. If you wish to turn off forwarding, simply press the CFwdALL button again.
        • To forward all future calls from the Cisco Self Care Portal:
          1. Go to the Cisco Self Care Portal.

          2. Enter your username (in the form of firstnamelastname e.g. johnsmith5) in the Username field and your password in the Password field.

            Cisco Self Care Portal login screen

          3. Click Sign In.

          4. In the left side menu, click Call Forwarding.

            Cisco Portal Call Forwarding

          5. Select Forward all calls to.

            Cisco Portal Forwarding Add a new number

          6. From the drop-down list, choose Add a new number.

          7. Enter the phone number, including the area code (e.g. 7781234567).
            In the future, the phone number will appear in the drop-down list for quick selection.

            Cisco Portal Forwarding Add a new number Enter number

          8. Click Save.

          9. If you wish to turn off forwarding, deselect Forward all calls to and click Save.

            Cisco Portal Turn off forwarding

        How to set Do Not Disturb

        Do Not Disturb (DND) allows you to mute the phone ringer. When a call comes in, the phone screen will show the incoming call as usual and you can answer the call.

        • To set Do Not Disturb from your phone:
          • To turn Do Not Disturb on: Press the DND button.

            Cisco Phone DND button

          • To turn Do Not Disturb off: While the phone states "Do Not Disturb is active", press the DND button.

            Cisco Phone DND Active

        • To set Do Not Disturb from the Cisco Self Care Portal:
          1. Go to the Cisco Self Care Portal.

          2. Enter your username (in the form of firstnamelastname e.g. johnsmith5) in the Username field and your password in the Password field.

            Cisco Self Care Portal login screen

          3. Click Sign In.

          4. In the top menu, click IM & Availability.

            Cisco Portal IM and Availability

          5. To turn Do Not Disturb on: Select Turn on.

            Cisco Portal DND Turn On

            To turn Do Not Disturb off: Deselect Turn on.

            Cisco Portal DND Turn Off

          6. Click Save.

        How to set up and use speed dial numbers

        • To add a speed dial number:
          1. Go to the Cisco Self Care Portal.

          2. Enter your username (in the form of firstnamelastname e.g. johnsmith5) in the Username field and your password in the Password field.

            Cisco Self Care Portal login screen

          3. Click Sign In.

          4. In the left side menu, click Phone Settings.

            Cisco Portal Phone Settings Ring Settings

          5. Click Speed Dial Numbers.

            Cisco Portal Phone Settings

          6. Click Add New Speed Dial.

          7. In the new pop-up, enter the required information:
            • Number/URI: The extension or 9 followed by the phone number for off campus numbers
            • Label (Description): A short label to remember whose number it is
            • Speed Dial: The number you wish to use for speed dial on your phone (1 to 199)

              Cisco Portal Add Speed Dial

          8. Click Save.
        • To modify an existing speed dial number:
          1. Go to the Cisco Self Care Portal.

          2. Enter your username (in the form of firstnamelastname e.g. johnsmith5) in the Username field and your password in the Password field.

            Cisco Self Care Portal login screen

          3. Click Sign In.

          4. In the left side menu, click Phone Settings.

            Cisco Portal Phone Settings Ring Settings

          5. Click Speed Dial Numbers.

            Cisco Portal Phone Settings

          6. Click the pencil icon to the right of the entry.

            Cisco Portal Speed Dial Number edit

          7. Modify the information.

            Cisco Portal Edit Speed Dial

          8. Click Save.
        • To remove an existing speed dial number:
          1. Go to the Cisco Self Care Portal.

          2. Enter your username (in the form of firstnamelastname e.g. johnsmith5) in the Username field and your password in the Password field.

            Cisco Self Care Portal login screen

          3. Click Sign In.

          4. In the left side menu, click Phone Settings.

            Cisco Portal Phone Settings Ring Settings

          5. Click Speed Dial Numbers.

            Cisco Portal Phone Settings

          6. Click the X icon to the right of the entry.

            Cisco Portal Speed Dial Number remove

          7. Click Yes.

            Cisco Portal Delete Speed Dial

        • To use your speed dial numbers:
          1. While the handset is down, enter the speed dial number on your Cisco office phone.

          2. Press the AbbrDial button.

            Cisco Phone Speed Dial

          3. Phone will start dialing, pick the handset if you don't wish to be on speaker.

        How to find your Cisco office phone's MAC address

        1. Press the settings button.

          Cisco Phone 7945 right-side buttons

        2. Choose Network Configuration by using the arrow buttons to highlight the option and then pressing the Select button or the checkmark button.

          Cisco phone settings menu - Network configuration

        3. The phone's MAC address will be presented within the third entry.

          Cisco phone network configuration - MAC address

        Cisco office phone issues

        If you are encountering any issues with your Cisco phone, you can try to soft reset the phone:

        1. Press the settings button.

          Cisco Phone 7945 right-side buttons

        2. Press the following sequence on the number pad: * * # * * (star, star, pound, star, star).

        3. Allow a few minutes for the Cisco phone to restart. If the issue persists, contact IT Services for further assistance.

        Questions?

        If you did not find what you were looking for, contact IT Services.