Accounts, Logins & Passwords - Self-Help

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        I can no longer log in to Moodle or Library systems

        All Capilano University account passwords expire every 180 days.

        1. Log in to Employee Self-Service using your username in the Username field and your password in the Password field.
        2. If your password is expired, you will be prompted to choose a new password.
          Note: Your password must be at least 6 characters long. It is advisable to choose a password that contains at least one letter, one number, and a special character.

        3. If you are not prompted for a new password, you can always reset your password.

        I can't log in to computers on campus

        It is possible your account has been locked, please contact IT Services for assistance.

        I can't log in because I forgot my password

        If you have forgotten your password, you can always reset your password in order to set a new password.

        I would like to reset my password

        You can reset your password by following the quick steps below or the detailed walkthrough on the Resetting Your Password page.

        1. Go to Employee Self-Service and enter your username in the Username field.
        2. Click Forgot Password?.
        3. If you are presented with a security question, provide the answer and then click Submit Answer. Provide a new password when prompted.
          Note: Your password must be at least 6 characters long. It is advisable to choose a password that contains at least one letter, one number, and a special character.
        4. If you are not provided with a security question, it may be that you are logging in for the very first time. You should attempt to log in with your username and the initial temporary password provided to you. More information and instructions for initial login are on the Logging in to Your Accounts page.
          If you are still having issues logging in, please contact IT Services for assistance.

        I can't log in to Banner (INB)

        The initial temporary password for the Banner (INB) application is the last 6 digits of your SIN. If you have forgotten your password, please contact IT Services in order to request a password reset.

        My name has officially changed and I would like to change my username and email address

        Contact Human Resources first in order to change your Capilano University records to your legal name. Once Human Resources has changed your records, please contact IT Services to ask for a change in username and email address.

        I would like to change my username and/or email address

        Please contact IT Services with your current username, desired username and/or email address and the reason why you would like to change your username and/or email address.

        Questions?

        If you did not find what you were looking for, contact IT Services.