Email Setup on PC

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        Email Setup on Outlook

        1. Open Outlook from your Start Menu.

        2. If this is your first time using Outlook, you will see a welcome screen. Click Next to start the email setup.

          If there is an existing account setup already, follow the steps below to start the email setup:
          • Click File on the top left of the screen.
          • Click Account Settings and then Account Settings again.
          • Under the E-mail tab, click New.
          • Choose E-mail Account and click Next.

        3. Type your name, email address and password in the appropriate fields and click Next.  

          Your Name: Your name
          E-mail Address: Your Capilano University email address (firstnamelastname@my.capilanou.ca)
          Password: Your Capilano University password
          Retype Password: Your Capilano University password

          Outlook information

        4. On the Windows Security screen, enter your Capilano University password in the second field.

          Outlook Windows Security credentials

        5. Select Remember my credentials and click OK.

        6. Outlook will search for the settings and present a Congratulations screen when setup is complete. 

          Outlook student email complete

        7. Select Change account settings and click Next.

        8. Move the slider for Mail to keep offline all the way to the right so Outlook downloads all your emails.

          Outlook change cache options

        9. Click Finish to complete the setup. Outlook will start and load your student email.

        Email Setup on Windows Mail

        1. Open Mail from your Start Menu.

        2. If this is your first time using Mail, you will see the "Accounts that you've added" screen. Click Add account to start the email setup.

          If there is an existing account setup already, follow the steps below to start the email setup:
          • Click Accounts on the top left of the screen.
          • Click Add account.

        3. Click Exchange.

          Windows Mail Add an account Exchange

        4. Type your email address and click Next.

          Windows Mail enter email address

        5. Type your password and click Sign in.

          Windows Mail provide password

        6. Click Skip for now on the "Add this account to Windows?" screen.

          Windows Mail Add account to Windows skip

        7. Click Done to add the email account.

          Windows Mail Done adding account

        8. If you see the "Accounts that you've added" window, click Go to inbox.

          Windows Mail account list

        9. On the bottom of the Mail window, click on the Settings icon.

          Windows Mail Settings Manage Accounts

        10. Click Manage Accounts from the Settings right panel.

        11. Click on the Capilanou email account.

          Windows Mail Settings Choose Account

        12. Click Options for syncing your content under "Change mailbox sync settings".

          Windows Mail Account settings

        13. Select any time for the Download emails from field.

          Windows Mail Account sync options

        14. Click Done and then Save to save the settings.

          Windows Mail Save account settings

        15. Download all your emails by clicking the Sync icon above your list of emails.

          Windows Mail sync email

        Questions?

        If you did not find what you were looking for, contact IT Services.