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I am a previous student, I can't log in to Student Information Web Service
Your student account becomes disabled 6 years after the last semester you were enrolled in at Capilano University. If you require access to Student Information Web Service for any reason such as ordering transcripts, please contact
IT Services.
I am logging in for the first time and I can't log in to Student Email
Before you can log in to
Student Email for the first time, you have to set up your password. You can find information on how to set up your own password on the
Logging in to Your Accounts page.
I can no longer log in to Student Email, Moodle or Library systems
All Capilano University account passwords expire every 180 days.
- Log in to
Student Information Web Service using your username in the Username field and your password in the Password field.
- If your password is expired, you will be prompted to choose a new password.
Note: Your password must be at least 6 characters long. It is
advisable to choose a password that contains at least one letter, one
number, and a special character.
- If you are not prompted for a new password, you can always
reset your password.
I can't log in to computers on campus
It is possible your account has been locked, please contact
IT Services for assistance.
I can't log in because I forgot my password
If you have forgotten your password, you can always
reset your password in order to set a new password.
I would like to reset my password
You can reset your password by following the quick steps below or the detailed walkthrough on the
Resetting Your Password page.
- Go to
Student Information Web Service and enter your username in the Username field.
- Click Forgot Password?.
- If you are presented with a security question, provide the answer and then click Submit Answer. Provide a new password when prompted.
Note: Your password must be at least 6 characters long. It is
advisable to choose a password that contains at least one letter, one
number, and a special character.
- If you are not provided with a security question, it may be that you are logging in for the very first time. You should attempt to log in with your username and the initial temporary password provided to you. More information and instructions for initial login are on the
Logging in to Your Accounts page.
If you are still having issues logging in, please contact
IT Services for assistance.
My name has officially changed and I would like to change my username and email address
Contact the
Registrar's Office in order to change your Capilano University records to your legal name. The Registrar's Office will contact IT Services on your behalf to facilitate a change in username and email address.
Questions?
If you did not find what you were looking for, contact
IT Services.